Annette Santistevan

• Troubleshot issues with eyewear fittings or prescriptions, delivering quick resolutions for improved client satisfaction.
• Collaborated with optometrists to ensure seamless care for patients, enhancing overall service quality.
• Enhanced team performance through effective communication with colleagues and management, fostering a positive work environment.
• Assisted customers in selecting appropriate eyewear for their needs, enhancing customer experience.
• Worked independently in satelite location for 15 years
• Mentored junior staff members on best practices in optical retail sales, customer service, and technical processes.
• Maintained high standards of quality, honesty, and patient service.
• Regional supervisor & trainer Supervised, coached, and

developed the effectiveness of each optician within region

• Ensures that each office location within region is properly merchandised, inventory is stocked, and ordering

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.