Vicki Nelson
Sioux Falls,SD
Summary
Proven expertise in ocular measurements and exceptional customer service, honed at Sanford Optical and other leading companies. Increased customer satisfaction by coaching teams on advanced selling techniques and implementing efficient store management practices. Skilled in insurance verification and HIPAA compliance, consistently enhancing patient and customer experiences.
Overview
6
6
years of professional experience
Work History
ABO Certified Optician
Sanford Optical
12.2020 - 07.2024
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Store Manager
Cato Fashions
11.2018 - 10.2020
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
Dialysis Technician
Dialysis Center Inc.
03.2018 - 10.2018
- Performed routine quality control and safety checks on all equipment.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Education
Bachelor of Science - Business Administration And Management
Huron University
Sioux Falls, SDSkills
- Ocular measurements
- Visual acuity testing
- Frame Repair
- Insurance Verification
- Customer Service
- HIPAA Compliance
Timeline
ABO Certified Optician
Sanford Optical
12.2020 - 07.2024
Store Manager
Cato Fashions
11.2018 - 10.2020
Dialysis Technician
Dialysis Center Inc.
03.2018 - 10.2018
Bachelor of Science - Business Administration And Management
Huron University
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