Sun Young Kim
San Bernardino,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Casino Relationship Marketing Host
Yaamava Resort and Casino
Highland, California
2023.09 - Current
- Assisted in developing marketing campaigns for various products and services.
- Updated databases with contact information for new leads generated through promotional activities.
- Provided information on upcoming events and promotions.
- Coordinated with other staff members to ensure proper execution of event plans.
- Greeted and welcomed guests to the venue.
- Interacted with customers to answer questions about products or services being promoted.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Strengthened customer retention by offering discount options.
- Conducted research into potential customer base for targeted marketing efforts.
Vip Floor Food Server
Hustler casino
Gardena, CA
2003.11 - 2023.09
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude
- For nearly 20 years, I have worked as a VIP food server on the casino floor, closely interacting with numerous gamblers on a daily basis, listening to their stories and understanding their concerns. This extensive experience demonstrates my reliability and expertise. During this time, I have developed a deep understanding of the industry and honed exceptional skills, consistently delivering stable results while continually growing. This attests to my open-mindedness and quick adaptability to new challenges."
Education
High School Diploma -
Han Sung High School
Seoul Korea1983-03
Some College (No Degree) - Art
Cerritos College
Norwalk, CASkills
- Guest Relationship
- Bilingual Korean and English
- Guest Relations Management
- Communication
- Relationship Development
- Customer Service
- Sales proficiency
- Marketing knowledge
- Team Collaboration
- Relationship Building
- Reliability
Timeline
Casino Relationship Marketing Host
Yaamava Resort and Casino
2023.09 - Current
Vip Floor Food Server
Hustler casino
2003.11 - 2023.09
High School Diploma -
Han Sung High School
Some College (No Degree) - Art
Cerritos College