Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Non-commissioned Officer of the Quarter (3rd and 4th Quarter FY 2024)
Languages
Timeline
Generic

Suong Nguyen

Lakeland

Summary

Results-oriented professional with an unwavering work ethic and demonstrated leadership skills cultivated at the US Army Reserve. Specialist in network troubleshooting and promoting team collaboration, driving substantial enhancements in operational efficiency. Acknowledged for mentoring personnel and executing innovative solutions that improved performance and decreased costs by $50,000 annually.

Overview

3
3
years of professional experience
1
1
Certification

Work History

#1 Foreman

US Army Reserve
02.2025 - Current
  • Trained new employees to learn new systems, apply best practices, and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections for 20 members.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
  • Fostered a culture of continuous improvement, leading by example, and encouraging innovative solutions.

Communication and Information System Assistant

US Army Reserve
03.2023 - Current
  • Improved overall network performance through continuous monitoring, troubleshooting, and optimization efforts for 30 members.
  • Facilitated cross-functional communication by creating user-friendly documentation for complex technical concepts.
  • Reduced system downtime with proactive maintenance and regular updates to ensure optimal functionality.
  • Streamlined helpdesk ticket resolution process, resulting in improved response times for end-user requests and higher satisfaction rates among stakeholders, optimizing the usage of millions of dollars in investments.

Assistant Manager

Lee Spa Nail
02.2025 - 08.2025
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment of 30 staff.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs, which cost approximately five thousand dollars monthly.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

HAZMAT Supervisor

US Army Reserve
04.2024 - 11.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field with equipment costing over fifty thousand dollars.
  • Oversaw compliance with industry regulations and company policies, ensuring a safe and legal operational environment, and ensuring 100% error-free.

Crane Operator

US Army Reserve
02.2022 - 03.2023
  • Performed daily safety checks to achieve safe operating conditions of equipment that costs at least ten thousand dollars.
  • Calculated an appropriate size and weight distribution to manage the load, preventing financial loss to the unit while ensuring safe operation.
  • Made quick and efficient repairs to Kalmar RT240 Rough Terrain Cargo Handler (RTCH), the All-Terrain Lifter Army System (ATLAS 10K), a 40-ton Mobile Crane, and ship/shore mounted Hagglund Crane equipment, increasing equipment lifetimes and cutting company costs $50,000 annually.
  • Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces with the assistance of two other ground guides.
  • Operated large cranes to lift and move materials with precision and accuracy.

Education

Associate of Science - Professional Studies

Purdue University
West Lafayette, IN
10-2024

High School Diploma -

Lake Gibson High School
Lakeland, FL
05-2021

Bachelor of Science - Aerospace Engineering

Embry-Riddle Aeronautical University
Daytona Beach, FL

Skills

  • Dedicated work ethic
  • Team building
  • Effective communication
  • Problem solving
  • Network troubleshooting
  • Continuous improvement

Accomplishments

  • Supervised team of 10 staff members.
  • Successfully optimized IT and network utilization to achieve 100% organization by expertly troubleshooting issues, seamlessly integrating new software, and providing comprehensive training to team members.
  • Ensuring compliance with OSHA and CFR 49 through the documentation and resolution of safety hazards led to a completely risk-free environment. This optimized workflow and successfully met all guidelines. As a result of these efforts, federal equipment was delivered at a total cost of up to one million dollars.
  • Collaborated with various branches of the Department of Defense to develop standardized HAZMAT protocols within the Operation Area of Central Command, enhancing knowledge and fostering connections with partner countries.

Certification

  • Technical Transportation of Hazardous Material License - 30 Jun 2023 - Current
  • Combat Life Saver - 04 Oct 2024 - Current

Non-commissioned Officer of the Quarter (3rd and 4th Quarter FY 2024)

Competed against 10 members at the company level, then was promoted to compete at the battalion level with 5 other members, and was selected to present at the brigade board with 3 other members.

Languages

English
Native/ Bilingual
Vietnamese
Native/ Bilingual

Timeline

#1 Foreman

US Army Reserve
02.2025 - Current

Assistant Manager

Lee Spa Nail
02.2025 - 08.2025

HAZMAT Supervisor

US Army Reserve
04.2024 - 11.2024

Communication and Information System Assistant

US Army Reserve
03.2023 - Current

Crane Operator

US Army Reserve
02.2022 - 03.2023

Associate of Science - Professional Studies

Purdue University

High School Diploma -

Lake Gibson High School

Bachelor of Science - Aerospace Engineering

Embry-Riddle Aeronautical University
Suong Nguyen
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