Summary
Overview
Work History
Education
Skills
Timeline
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Mandi Carpenter

Shelby,NC

Summary

Dedicated freight professional experienced in driving operational efficiency, achieving significant enhancements in dock productivity, on-time delivery targets, and cost reduction.

Dependable leader and problem-solver with a dogged commitment to meeting/surpassing company goals and expectations using exceptional time management, efficient allocation of resources, and effective interpersonal skills.

Proficient in managing high-stress environments and quickly adjusting to evolving circumstances and obstacles.

Specializing in process improvement, performance management, and safety.

Overview

11
11
years of professional experience

Work History

Inbound Dock Supervisor

FedEx Freight
Charlotte, NC
09.2023 - Current
  • Implemented data-driven decision-making techniques within the department, enabling more accurate forecasting and better-informed decisions.
  • Managed daily operations of bustling terminal for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced dock productivity by implementing efficient scheduling and resource allocation strategies.
  • Achieved on-time delivery targets consistently by effectively optimizing load planning.
  • Reduced operational costs through effective management of personnel, equipment, and materials.

Dispatch Supervisor

FedEx Freight
Charlotte, NC
06.2022 - 09.2023
  • Supervised large team of drivers and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.

LTL CDL Driver

FedEx Freight
Charlotte, NC
11.2017 - 11.2021
  • Trained newly hired drivers using excellent communication and relationship-building abilities
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.

LTL CDL Driver

XPO Logistics (Con-Way Freight)
Charlotte, NC
01.2014 - 11.2017
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained current Class A CDL with Hazardous Materials endorsements.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.

Education

CDL License

Conway Freight
Charlotte, NC
09-2014

High School Diploma -

Cherryville High School
Cherryville, NC
06-2004

Skills

Safety and Compliance

Process improvement

Highly efficient

Time Management

Performance management

Cost-reduction strategies

Timeline

Inbound Dock Supervisor

FedEx Freight
09.2023 - Current

Dispatch Supervisor

FedEx Freight
06.2022 - 09.2023

LTL CDL Driver

FedEx Freight
11.2017 - 11.2021

LTL CDL Driver

XPO Logistics (Con-Way Freight)
01.2014 - 11.2017

CDL License

Conway Freight

High School Diploma -

Cherryville High School

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Mandi Carpenter