Bernice Casillas
Amazon
BAKERSFIELD,CA
1
Certification
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Inbound Dock Supervisor
- Supervised inbound and outbound dock operations to ensure timely processing of shipments.
- Coordinated scheduling of dock personnel to optimize workflow efficiency and reduce delays.
- Implemented safety protocols, ensuring compliance with OSHA regulations during loading and unloading processes.
- Trained new staff on equipment usage, safety standards, and operational procedures for dock activities.
Administrative Assistant
- Organized office operations, maintaining filing systems and managing office supplies inventory.
- Streamlined communication between clients and contractors to enhance service delivery efficiency.
- Assisted in preparation of project documentation, ensuring accuracy and compliance with industry standards.
- Managed scheduling and coordination of project timelines for roofing and construction teams.
Certified 911 Public Safety Telecommunicator
- Responded to emergency calls, assessing situations and prioritizing dispatch based on urgency.
- Coordinated with law enforcement and emergency services to ensure rapid response times.
- Operated multiple communication systems to relay information effectively to first responders.
- Documented critical incident details accurately for record-keeping and analysis purposes.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions, maintaining uninterrupted service for callers.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
Education
GED
Skills
Logistics communication
Quality control
Inventory management
Operational reliability
Dock team coordination
Time management
Issue resolution
Problem resolution
Critical thinking
Team collaboration
Adaptability and flexibility
Attention to detail
Certification
- State of California Paraprofessional
- Typing Certificate 66 WPM
Timeline
Inbound Dock Supervisor
Amazon
2024 - 2026Read More
Administrative Assistant
Phoenix Roofing & Construction
2019 - 2021Read More
Certified 911 Public Safety Telecommunicator
Stockton Police Department
2012 - 2014Read More
Lincoln High School
GED
Read More