Suphattra Franklin
Austin,TX
Summary
Reliable leader with experience guiding teams, supporting daily operations, and stepping into classroom roles as needed. Combines customer service, instructional support, campus procedures, food safety, and conflict resolution to deliver organized coverage, consistent communication, and a steady environment for staff, guests, and students.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Substitute Educator/Substitute Educational Assistant
Austin Independent School District
Austin, TX
10.2026 - Current
- Provided instruction in place of absent teachers across various classrooms in multiple classrooms throughout the day.
- Assisted with classroom instruction using Austin Independent School District lesson plans and teacher notes.
- Maintained classroom routines in alignment with Austin ISD campus expectations and procedures.
- Fostered safe learning environment for all students through proactive supervision and support.
- Supported student behavior through calm redirection and consistent discipline practices.
- Communicated lesson progress and student concerns to principals and lead teachers.
- Adapted quickly to varied Austin Independent School District grade levels and subjects.
Lead Hospitality Associate
TCH Austin
Austin, TX
07.2024 - 07.2026
- Executed daily responsibilities with accuracy and efficiency.
- Developed innovative solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Identified customer needs promptly to ensure timely service delivery.
- Organized and prioritized tasks to meet service objectives effectively.
- Resolved customer problems with knowledgeable, friendly service to enhance satisfaction.
- Provided support to colleagues, fostering a collaborative work environment.
- Conducted thorough research and data analysis to inform strategic decisions.
- Coordinated daily schedules for staff and resources to optimize workflow.
- Communicated with team members to ensure timely updates and information sharing.
- Screened resumes and applications to shortlist qualified candidates.
- Conducted initial phone interviews to assess candidate suitability.
- Coordinated interview schedules between candidates and hiring teams.
- Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.
Restaurant Operations Supervisor
The Enclave at Cedar Park Senior Living
Cedar Park, Texas
10.2023 - 07.2024
- Managed daily restaurant operations to enhance service efficiency and guest satisfaction.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Trained staff on food safety protocols and customer service standards.
- Developed schedules to optimize staffing during peak hours.
- Resolved customer complaints promptly while maintaining high service quality.
- Established health and safety procedures to meet operational standards.
- Monitored employee productivity to identify areas for improvement.
- Conducted regular meetings to address operational issues and promote team cohesion.
Bartender
Thirsty's
Austin, TX
09.2022 - 07.2024
- Prepared and served a variety of beverages and cocktails for customers.
- Managed inventory by restocking supplies and monitoring product levels.
- Provided excellent customer service by engaging patrons and handling inquiries.
- Implemented safety protocols to promote a secure environment for guests.
- Assisted in training new bartenders on drink preparation techniques and service standards.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Bartender
The Ranch
Austin, Texas
02.2019 - 07.2022
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Bartender
The Dizzy Rooster
Austin, TX
06.2016 - 06.2019
- Prepared and served a variety of beverages and cocktails for customers.
- Provided excellent customer service by engaging patrons and handling inquiries.
- Maintained cleanliness and organization of the bar area during shifts.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Managed inventory by restocking supplies and monitoring product levels.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided patrons with selected wine, beer, and cocktails based on their preferences.
- Implemented safety protocols to promote a secure environment for guests.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Verified identification cards to ensure compliance with age regulations before serving alcoholic beverages.
- Resolved customer complaints in a professional manner.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Performed opening and closing duties including restocking supplies.
- Effectively multitasked within a fast-paced environment.
Assistant General Manager
Voodoo Room
Austin, TX
04.2012 - 06.2016
- Assisted in managing daily operations and maintaining service standards.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Monitored financial transactions to ensure adherence to budgetary guidelines.
- Facilitated communication between staff and upper management for efficient workflow coordination.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the venue, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Helped team develop specialized projects, events and promotions.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Identified customer needs and delivered relevant product solutions and promotions.
- Met business targets with streamlined operations strategies.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Developed and implemented effective strategies to maximize sales and profits.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Created promotional campaigns and costantly active on social media to increase revenue traffic and generate revenue.
- Collaborated with other departments within the organization to coordinate projects.
- Developed marketing plans to promote products or services offered by the company.
Customer Service Representative
Monarch Event Rentals
Austin, Texas
06.2010 - 03.2012
- Assisted clients in selecting event rental items based on their needs.
- Coordinated logistics for timely delivery and pickup of rental equipment.
- Responded to customer inquiries through phone, email, and in-person interactions.
- Collaborated with team members to resolve customer issues efficiently.
- Maintained inventory records to ensure accurate stock levels for events.
- Provided product information and recommendations to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Bartender
Hyashi Sushi bar and restaurant
Austin, Texas
02.2008 - 04.2009
- Prepared and served a variety of beverages and cocktails for customers.
- Maintained cleanliness and organization of the bar area during shifts.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Canvasser
Kirby Vacuum Sales & Service
Austin, Texas
01.2006 - 06.2007
- Engaged customers through door-to-door interactions and product demonstrations.
- Educated potential clients on product features and benefits for informed decisions.
- Participated in training sessions related to effective communication techniques when engaging with constituents.
- Stayed up-to-date on product specs and prices to accurately describe merchandise.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
Education
Some College (No Degree) - Psychology and Nursing
Austin Community College
Austin, TXSkills
- Customer service
- Inventory management
- Scheduling staff
- Bar operations
- Food safety protocols
- Team coordination
- Student supervision
- Attendance tracking
- Classroom management
- Lesson plan execution
- Campus procedures
- Clear communication
- Instructional support
- Problem solving
- Professional judgment
- Conflict resolution
- Team collaboration
- Safety procedures
- Student engagement
- Special education
- Verbal and written communication
Certification
- TABC Certified
- Food Handlers Certified
Timeline
Substitute Educator/Substitute Educational Assistant
Austin Independent School District
10.2026 - Current
Lead Hospitality Associate
TCH Austin
07.2024 - 07.2026
Restaurant Operations Supervisor
The Enclave at Cedar Park Senior Living
10.2023 - 07.2024
Bartender
Thirsty's
09.2022 - 07.2024
Bartender
The Ranch
02.2019 - 07.2022
Bartender
The Dizzy Rooster
06.2016 - 06.2019
Assistant General Manager
Voodoo Room
04.2012 - 06.2016
Customer Service Representative
Monarch Event Rentals
06.2010 - 03.2012
Bartender
Hyashi Sushi bar and restaurant
02.2008 - 04.2009
Canvasser
Kirby Vacuum Sales & Service
01.2006 - 06.2007
Some College (No Degree) - Psychology and Nursing
Austin Community College