Supriya Ch
Scrum Master
Colfax,North Carolina
Summary
Dynamic Scrum Master with a proven track record of leading teams to deliver high-quality software solutions within tight deadlines. Expertise in various Agile methodologies, combined with strong stakeholder management and sprint planning skills, ensures effective collaboration and project alignment. Recognized for exceptional organizational abilities in managing complex projects, consistently driving teams toward achieving strategic objectives. Committed to fostering a culture of continuous improvement and innovation within Agile environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Principal Scrum Master
Wells Fargo
2022.02 - 2025.12
- Coaches the team to create better Solutions, improve business results, and better their processes.
- Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives.
- Facilitated all scrum ceremonies, including scrum of scrums, sprint planning, daily standups, sprint retrospectives, sprint demos, story grooming, and release planning.
- Provided scaling expertise to align multiple agile teams, and facilitate decision making with Product Management, Senior Leaders.
- Facilitated quarterly planning with large groups, and managed portfolio backlog of epics and features.
- Ensure the teams understand and maintain commitment to the Definition of Ready (DoR) and Definition of Done (DoD).
- Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes.
- Holds product teams accountable to critical path key milestone activities aligned to roadmaps, including tracking status of interdependencies for project.
- Tracking and managing product backlog, burn-down metrics, velocity, and task break-down.
- Liaising between developers and project stakeholders; fostering quality communication between different workstreams.
- Empowered teams to self-organize and grow cross-functionality.
- Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery.
- Collaborated with product teams to refine acceptance criteria, enhancing user story clarity.
- Monitored team dynamics and facilitated conflict resolution to maintain a high-performance environment.
- Developed training sessions on agile principles for onboarding new team members effectively.
- Conducted regular retrospectives to identify process inefficiencies and implement actionable improvements.
- Engaged stakeholders in backlog refinement sessions to align priorities with business objectives.
- Assisted in managing compliance documentation related to agile methodologies and project deliverables.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Led sprint reviews and planning meetings to promote full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Resolved staff conflicts and identified potential areas of improvement.
ScrumMaster/Jira Admin
Invesco
2020.01 - 2022.02
- Responsible for maintaining all Confluence Spaces and Jira projects, workflows, permissions, users.
- Worked with the Scrum teams to commit to a sprint with a prioritized backlog, ensure stories are completed that were committed to each sprint.
- Directly interacted with the stakeholders to elicit the requirements and translate them into technical user stories, user stories and acceptance criteria for teams and documenting them in Jira.
- Working on Jira Agile projects like Creating Scrum and Kanban boards, configure columns, Filters and Reports for Sprints.
- Created boards using JQL.
- Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents.
- Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives.
- Leading all aspects of the Atlassian tool chain including workflows, custom fields, schemes, add-ons, and integrations.
- Developing metrics dashboards, reports to provide development teams and senior leadership with meaningful operational/performance metrics and status reports.
- Managing & training diverse team of professionals in a supply chain environment.
- Collaborating with partners requesting Jira project changes to provide effective solutions which meet their requirements.
- Have worked in other high growth environments.
- Demonstrated experience with at least two Agile transformations (Waterfall to Scrum/Kanban based Agile).
- Successfully migrated more than 4 projects from waterfall to scrum within 3 months using Jira.
- Able to lead focused Jira and process discussions with a variety of organization members.
- Able to write user facing documentation and lead trainings.
- Manage and administer the Jira/Confluence add-ons, plugins and extensions.
- Sets and runs effective recurring status meetings with the product, portfolio and delivery managers.
- Provides a single point of contact for project and Manages the health of the team.
- Works with Product Owner to define project scope and objectives.
- Experience in creating Confluence pages and integrate Jira projects with Confluence pages.
- Worked on ServiceNow, for multiple incidents, Service tasks.
- Create Change Request.
- Created & modified Jira workflows including project approval workflow, field configurations, notification schemes.
- Created new custom fields, assigned fields, designed page layouts, custom tabs, and components.
- Participated in user acceptance testing (UAT) and created a user manual for easy transition of business users from every day manual processing to the newly established automated system.
- Familiar with the principles of transportation, supply chain and procurement.
- Reviewed defect reporting and resolution in HP ALM and Cucumber feature files to track project progress.
- Responsible for managing user permissions for tools according to the needs of projects and teams.
- Extensive experience in building, leading and co-coordinating a team in an Onsite- Offshore model.
- Works effectively with others to remove delivery team roadblocks and guides team through continual improvement process.
- **Engage with cross-functional teams to facilitate knowledge transfer and share best practices in Agile methodologies.**
- **Implement risk management strategies by identifying potential blockers during sprint planning sessions.**
- **Maintain comprehensive documentation of team processes and retrospectives for continuous improvement and compliance purposes.**
Scrum Master/IT Project Manager
Auto Auction Holdings
2017.04 - 2019.12
- Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standup's, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.
- Lead 3 scrum teams consisting minimum of 11 members to streamline a multifaceted compliance project (cloud).
- Organized and improved agile practices & values which increased the productivity and overall team's velocity by 9%.
- Works effectively with others to remove delivery team roadblocks and guides team through continual improvement process.
- Worked with the Scrum teams to commit to a sprint with a prioritized backlog, ensure stories are completed that were committed to each sprint.
- Working with the team to plan sprints and holding daily scrum meetings.
- Managed $2M budget by monitoring expenditures, calculating forecasts and ensuring compliance.
- Facilitated the weekly scrum of scrums to resolve the dependencies between teams and to improve the relationship among both the teams.
- Coaching and mentoring other Scrum Masters, Product Owner to ensure the volume and flow of Product Backlog Items towards the top of the Product Backlog are Ready for the Sprint Backlog.
- Organize and facilitate sprint ceremonies like daily stand-ups and retrospective at the end of each sprint and create an environment in which the team is continuously learning.
- Creates and manages project/program resource loading and budget, reconciles budget monthly and communicates risks to Leadership.
- Worked on confluence - Assigned user personal space and provided assistance in using the tool.
- Engage with Product owners, business stakeholders & delivery team to understand business needs and identify appropriate solutions.
- Sets and runs effective recurring status meetings with the product, portfolio and delivery managers.
- Provides a single point of contact for project and manages the health of the team.
- Successfully transform the team's waterfall mindset to agile by coaching teams, developing training materials for teams to understand Agile delivery.
- Coaching and mentoring other Scrum Masters on our program team.
- Partnering to ensure that our ways of working are consistent across teams.
- Developing status reports and dashboards, including metrics - informed analysis.
- In-depth knowledge of project planning techniques and automated project planning tools.
- Support/Collaborate with team members to implement Agile/Scrum best practices Provides and supports the implementation of business solutions.
- Tracks Epics across our Kanban boards in Jira and reports delays and address the blockers along with Release Train Lead.
- Preparing ad hoc internal reports on program activity, timeline and plans for Senior level and Executive Management Team.
- Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines.
Usability Expert
Full Sail Real World Education
2015.09 - 2017.03
- Conducted usability studies and user research to improve digital interfaces and applications.
- Collaborated with faculty and student teams to design and test prototypes.
- Analyzed user feedback and presented findings to enhance product design.
- Applied human-computer interaction principles to real-world projects.
Education
Master of Science - Human Computer Interaction
Full Sail University
Winter Park, Florida2016-09
Skills
- Strong knowledge of good software development practices
- Expertise of running front office projects either through Waterfall or Agile
- Solid interpersonal skills – able to establish strong working relationships
- Proven ability to use Microsoft Office tools (Word, PowerPoint, excel, Visio, Power BI, Power Automate)
- Excellent team player and team builder with strong interpersonal skills
- Ability to work in a dynamic environment as well as ability to handle multiple projects/tasks
- Proven ability to work with Enterprise-wide program managers and project leads
- Strong project leadership and decision-making
- Solid knowledge and understanding of technology and technical solutions
- Able to show in depth knowledge of confluence, Jira, bitbucket, As Jenkins, ADO
- Strong interpersonal skills and ability to operate in a collaborative environment
- Strong written and oral communications skills and ability to solve problems quickly
- Excellent communication skills Willingness to learn new tool sets and processes
- Experience in building reports, running reports, extracting reports
- Ability to communicate both verbally and in writing and exchange information
- Excellent decision making, critical thinking and problem-solving skills Detail-oriented
- Project management
- Sprint planning
- Agile coaching
- Agile metrics tracking
Certification
CSM-certified Agile professional.
Open to and actively pursuing relevant Agile and Project management certifications to support team and business goals.
Timeline
Principal Scrum Master
Wells Fargo
2022.02 - 2025.12
ScrumMaster/Jira Admin
Invesco
2020.01 - 2022.02
Scrum Master/IT Project Manager
Auto Auction Holdings
2017.04 - 2019.12
Usability Expert
Full Sail Real World Education
2015.09 - 2017.03
Master of Science - Human Computer Interaction
Full Sail University