SUQUISHA HUTTON
Wichita,,Kansas
Summary
Experienced with complex billing systems and financial data analysis. Utilizes analytical skills to identify and resolve billing discrepancies, ensuring accuracy. Knowledge of financial reporting and process improvement to support operational efficiency.
Overview
25
25
years of professional experience
Work History
BILLING ANALYST
ADT SECURITY SERVICES
11.2019 - Current
- Analyzed billing discrepancies to ensure accurate invoicing and prompt resolution of customer inquiries.
- Developed comprehensive reports to track billing trends and identify areas for process improvement.
- Collaborated with cross-functional teams to streamline billing procedures and enhance operational efficiency.
- Conducted regular audits of billing accounts to maintain compliance with company policies and regulations.
- Established strategic initiatives that improved client satisfaction ratings related to billing accuracy and transparency.
PROJECT COORDINATOR
ANDERSON MERCHANDISERS
06.2018 - 11.2019
- Coordinated project timelines and deliverables to ensure alignment with client expectations.
- Developed and implemented process improvements for project workflows, enhancing overall efficiency.
- Facilitated communication among cross-functional teams to support project objectives and resolve issues.
- Managed documentation and reporting processes to maintain project transparency and accountability.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
CUSTOMER SUPPORT REP
PROTECTION ONE/ADT
10.2011 - 06.2018
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on systems and procedures, fostering a collaborative work environment.
- Implemented process improvements that reduced response times and increased service quality.
- Analyzed customer feedback to identify trends, contributing to service enhancement initiatives.
- Managed escalated issues, ensuring swift resolution and maintaining client relationships.
ACCOUNT CREATIONS & TESTING REP
PROTECTION ONE/ADT
09.2001 - 09.2011
- Managed customer accounts, ensuring accurate billing and service delivery.
- Resolved client inquiries, enhancing overall customer satisfaction and retention.
- Analyzed service data to identify trends and recommend process improvements.
- Trained new team members on operational procedures and customer service protocols.
- Streamlined communication processes between departments, improving response times and collaboration.
Education
B.A. - Social Work
Wichita State University
Wichita, Kansas05-2027
Skills
- Month end close
- Claims review
- Accounts receivable
- Claims submissions
- Invoice processing
- Data analysis
- Billing systems
Timeline
BILLING ANALYST
ADT SECURITY SERVICES
11.2019 - Current
PROJECT COORDINATOR
ANDERSON MERCHANDISERS
06.2018 - 11.2019
CUSTOMER SUPPORT REP
PROTECTION ONE/ADT
10.2011 - 06.2018
ACCOUNT CREATIONS & TESTING REP
PROTECTION ONE/ADT
09.2001 - 09.2011
B.A. - Social Work
Wichita State University