Sura Al-Shalchi
Helotes
Summary
Dynamic, results-driven professional seeking a leadership role to leverage extensive expertise in Laboratory Science. Proven ability to inspire teams, drive innovation, and maintain high standards of excellence through dedication and a strong work ethic. Committed to fostering a collaborative environment that enhances productivity and promotes continuous improvement. Eager to contribute to an organization that values leadership and strives for success in the ever-evolving scientific landscape.
Overview
20
20
years of professional experience
Work History
Lab Supervisor
Methodist Specialty and Transplant Hospital
San Antonio
12.2025 - Current
- Supervised daily lab operations to ensure compliance with safety and quality standards.
- Led team in implementing process improvements, enhancing workflow efficiency and accuracy.
- Developed training programs for new staff, fostering skill development and team cohesion.
- Coordinated maintenance of laboratory equipment, ensuring optimal functionality and reliability.
- Managed inventory control systems, streamlining supply procurement and reducing waste.
- Collaborated with multidisciplinary teams to support research initiatives and patient care protocols.
- Analyzed lab performance metrics to identify areas for improvement and implement corrective actions.
- Evaluated new technologies and methodologies for potential integration into existing lab processes, enhancing capabilities and services offered.
- Oversaw equipment maintenance schedules, minimizing downtime due to malfunctions or repairs.
- Improved lab efficiency by implementing streamlined processes and procedures.
- Contributed to the continuous improvement initiatives within the department, promoting a culture of innovation and excellence.
- Maintained a safe and efficient laboratory environment by enforcing strict adherence to safety protocols and guidelines.
- Enhanced the accuracy of test results through meticulous quality control measures.
- Provided technical guidance and support for complex testing procedures, improving overall staff competency.
- Collaborated with other departments to improve overall patient care and diagnostic services.
- Led a team of laboratory technicians, ensuring high-quality performance and professional development.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Oversaw items in inventory and reordered before supplies diminished.
Interim Director of Laboratory Services
Resolute Baptist/Westover Hills Baptist
04.2023 - 04.2024
- Ensure quality management and perform improvement initiatives.
- Ensure the lab follows all accreditation guidelines.
- Coordinate training objectives with a focus on individual, department and hospital wide initiatives and team concepts.
- Guide the process of root cause analysis to identify, track and resolve adverse events and monitor corrective action plans.
- Manage contracts for brand new facility including working with project management teams for the lab layout, analyzer set up.
- Manage 40+ employees that include core laboratory, microbiology, virology, point of care and outpatient lab draw stations.
- Interpreted and communicated new or revised policies to staff.
- Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Identify process improvements in the day-to-day functioning of the department.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Director of Laboratory Services
Texas Vista Medical Center
05.2023 - 05.2023
- Implement a plan to improve coordination of care and resource planning in the laboratory for physician and patient needs
- Enhance and identify departmental processes needing improvement, to include sub-departmental processes
Medical Office Manager, Laboratory Scientist
Internal Medicine Practice
08.2010 - 02.2017
- Oversee and organize medical office staff to include scheduling, appropriate medical training and implementation of job duties
- Administrative duties to include managing clinical schedule, financial reporting, insurance verification, address patient financial obligations
- Manage and implement OSHA and HIPPA compliance regulations
- Proficient in electronic medical record, responsible for training staff
- Assist staff with patient care duties, including point of care laboratory testing
- Coordinate customer care by personally responding to patient complaints and medical issues
Lead Clinical Laboratory Scientist
Methodist Stone Oak Hospital
San Antonio, TX
08.2024 - 11.2025
- Conducted routine and specialized laboratory tests, ensuring adherence to quality control standards.
- Analyzed complex clinical specimens using advanced laboratory instrumentation and techniques.
- Interpreted test results and communicated findings to healthcare providers for informed decision-making.
- Developed and implemented quality assurance protocols to enhance laboratory accuracy and reliability.
- Trained and mentored junior staff on laboratory procedures, fostering skill development and teamwork.
- Streamlined workflows by introducing process improvements that reduced turnaround times for test results.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Director of Laboratory Services
Dubai Medical College
08.2008 - 07.2010
- Wide experience in assisting Biology Professor in daily academic activities
- Exceptional knowledge of general biology principles
- Good understanding of molecular and cell biology
- Sound knowledge of web-based instructional technologies
- Familiarity with student assessment techniques
- Proficient with Microsoft applications
- Ability to develop new courses
- Ability to support research programs
- Ability to teach students from diverse backgrounds
- Ability to maintain positive working relationships with students and faculty
Clinical Research Coordinator
Diabetes and Glandular Disease Clinic
08.2006 - 05.2008
- Developed Quality Management Program clinical research trials
- Collect data and administer assessments for lab research studies
- Monitored progress of participant’s specimen processing
- Collaborated with the senior level clinical research coordinators to review and verify required source documents in subject’s medical record to confirm study eligibility
- Conducted interviews to assess the subject’s ability and willingness to follow and complete study procedures and visits
- Worked under the direction of the Study Investigators with moderate to minimal supervision by the Clinical Trial Administrator and direction from the Clinical Research Nurse Manager
Education
Post- Baccalaureate - Microbiology/Immunology
UT Health Science Center San Antonio
San Antonio01-2013
Bachelor of Science - Biology
University of Texas at San Antonio
San Antonio01-2007
Skills
- Strategic development
- Quality management
- Method verification and validation
- CLIA/CAP standards familiarity
- Operational efficiency enhancement
- Team leadership
- Team collaboration
- Laboratory techniques
- Laboratory safety protocols
Accomplishments
- Directed team of up to 55 staff members.
Affiliations
- Executive Leadership Committee
- Recruitment/Retention Committee
- Clinical Operations Committee
- Quality and Safety Committee
- Department of Perinatal services Committee
- Sepsis Committee
- Trauma Committee
- Antimicrobial Committee
- Pharmacy and Therapeutics Committee
- Blood Bank Utilization Committee
- Infection Control Committee
- Emergency Management Committee
- Critical Care Committee
- Chest Pain Committee
Section name
Excellent References Available Upon Request
Languages
Arabic
Native or Bilingual
Spanish
Elementary
Timeline
Lab Supervisor
Methodist Specialty and Transplant Hospital
12.2025 - Current
Lead Clinical Laboratory Scientist
Methodist Stone Oak Hospital
08.2024 - 11.2025
Director of Laboratory Services
Texas Vista Medical Center
05.2023 - 05.2023
Interim Director of Laboratory Services
Resolute Baptist/Westover Hills Baptist
04.2023 - 04.2024
Medical Office Manager, Laboratory Scientist
Internal Medicine Practice
08.2010 - 02.2017
Director of Laboratory Services
Dubai Medical College
08.2008 - 07.2010
Clinical Research Coordinator
Diabetes and Glandular Disease Clinic
08.2006 - 05.2008
Bachelor of Science - Biology
University of Texas at San Antonio
Post- Baccalaureate - Microbiology/Immunology
UT Health Science Center San Antonio