SURA SHAKIR
Orlando,FL
Summary
Personable Customer Service professional offering over 6 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Advisor
Luxury of Time by Diamond International
Orlando, FL
08.2022 - Current
- Demonstrated strong product knowledge and sales acumen by recommending a high volume of pieces, contributing to increased revenue for the store.
- Recommended complementary purchases to customers, increasing revenue.
- Collaborated closely with shift manager to proactively address and resolve customer concerns, resulting in improved customer satisfaction and increased sales closures. Demonstrated effective teamwork and problem-solving skills in a fast-paced retail environment.
- Proficient in selling high-end watch brands and luxury jewelry.
- Consistently ranked as the second top-selling sales specialist at a high-end jewelry company, specializing in luxury watches and high-end jewelry.
Sales Associate (key Holder)
Divine Jewellery
Orlando, FL
04.2021 - 07.2022
- Demonstrated leadership as aKey-holder by overseeing daily operations, including opening and closing procedures, staff management, and ensuring a secure store environment.
- Facilitated financing options for customers by collaborating with six different banks, showcasing expertise in various financing solutions to enhance customer purchasing experiences.
- Managed merchandise restocking processes to ensure optimal inventory levels, contributing to consistent product availability and customer satisfaction.
- Leveraged strong sales skills to engage customers, drive revenue, and meet/exceed sales targets, showcasing a proactive approach to customer service and salesmanship
FINE JEWLERY SALES ASSOCIATE
NEIMAN MARCUS
ORLANDO , FL
09.2019 - 04.2020
- Greeted customers warmly and assisted them in locating merchandise, Suggested suitable options based on customer needs.
- Provided top-notch, personalized service to enhance sales and customer satisfaction
- Utilized expertise in Jewelry sales while serving as a personal shopper across multiple departments, providing tailored recommendations and exceptional customer service to enhance overall client experience.
- Completed orders through (isill ) system and organized product deliveries to meet customer timetables.
- Administrative Skills Managed all necessary paperwork independently to streamline sales processes and maintain accurate records.
FINE JEWLERY SALES ASSOCIATE
LITTMAN JEWELERS
Orlando , FL
01.2018 - 09.2019
- Created visually appealing merchandise displays, strategically placing products to maximize purchases and increasing foot traffic by 20%.
- Maintained client files and engaged with frequent buyers, keeping them informed of upcoming sales events and new Jewelry arrivals.
- Exceeded sales projections by cultivating relationships with existing and prospective business partners to expand the jewelry footprint.
- Developed and sustained relationships with key stakeholders to drive organizational success and goals through best-in-class service.
- Executed tasks including checking in and replenishing new merchandise, as well as preparing merchandise transfers.
- Demonstrated expertise in handling jewelry such as diamonds, pearls, precious and semi-precious stones, and precious metals.
Education
High School Diploma -
Al-Mansour High School
Baghdad, Iraq2008
Skills
**Financial Skills:**
- Deposit and Withdrawal Management
- Cash Handling
- Accounting systems and software
- Processing transactions
- Maintaining cash drawer allocation
- Cash handling and mathematics
- Basic accounting
**Customer Service Skills:**
- Problem-solving
- Customer relationship development
- Sales Goals
- Teamwork
- Written and verbal communication
- Phone support
- Conflict resolution
**General Skills:**
- Computer knowledge
- Technical proficiency
- Typing
- Organization
- Attention to detail
- Discretion
- Project management
- Data entry
Certification
Certifications:
- Diamond Certification
Diamond Council of America (DCA)
- Specialist Certificate in Breitling Watches
Languages
Arabic
English
Timeline
Client Advisor
Luxury of Time by Diamond International
08.2022 - Current
Sales Associate (key Holder)
Divine Jewellery
04.2021 - 07.2022
FINE JEWLERY SALES ASSOCIATE
NEIMAN MARCUS
09.2019 - 04.2020
FINE JEWLERY SALES ASSOCIATE
LITTMAN JEWELERS
01.2018 - 09.2019
High School Diploma -
Al-Mansour High School