Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic
Sura D. Bazan

Sura D. Bazan

Chicago,IL

Summary

Hospitality and Customer Service expert with extensive Food & Beverage industry experience, proficient in maintaining health and safety standards in fast-paced settings. Demonstrated ability to multitask while enhancing team collaboration and performance. Project Manager with expertise in comprehensive project management, risk assessment, and achieving key milestones. Organized leader focused on detail and driving team success.

Overview

11
11
years of professional experience

Work History

Project Manager/Secretary

Precision Construction
New Orleans, Louisiana
03.2023 - 03.2025
  • Resolved conflicts between team members to ensure successful project delivery.
  • Collaborated with development team to complete tasks on schedule while meeting quality standards.
  • Maintained strong relationships with vendors and contractors, enhancing customer service outcomes.
  • Implemented a system for tracking project progress, ensuring timely completion of milestones.
  • Managed calendar appointments for Owner, prioritizing task completion and adherence to deadlines.
  • Composed correspondence, prepared reports, and handled various administrative responsibilities.
  • Led project planning and scheduling for construction initiatives at Precision Construction.
  • Coordinated communication among clients, contractors, and team members throughout project lifecycle.

Lead Bartender

The Sugar Shack
Lake Geneva
04.2020 - 02.2023
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe

Private Chef and Prep Cook

Self-employeed
Chicago , IL
04.2017 - 03.2020
  • Prepared diverse menus tailored to client preferences and dietary requirements.
  • Sourced high-quality ingredients from local markets and suppliers.
  • Maintained cleanliness and organization in the kitchen environment.
  • Planned and prepared meals for private clients according to dietary requirements and preferences.
  • Stocked pantry with clients' favorite items.
  • Developed cost-effective recipes that met client's needs while staying within budgetary parameters.
  • Prepared high-quality meals using fresh, seasonal ingredients and culinary techniques.

Bar Manager

Three Aces
Chicago
06.2014 - 01.2017
  • Developed an efficient system for taking orders, preparing drinks, and providing quick service to customers
  • Demonstrated knowledge of the bar's menu and drink recipes to customers
  • Monitored guests' alcohol consumption and followed responsible alcohol service protocols
  • Provided excellent customer service, resulting in the establishment being voted 'Best Local Bar' in the area

Education

A.S - Hospitality Management

The Illinois Institute of Art Chicago
Chicago

Massage Therapy -

Olympia Colleges
Chicago

Skills

  • Quick learner
  • Time management
  • Communication skills
  • Collaboration
  • Problem solving
  • Pressure resilience
  • Customer service
  • Multitasking

Languages

Spanish, Native speaker

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Project Manager/Secretary

Precision Construction
03.2023 - 03.2025

Lead Bartender

The Sugar Shack
04.2020 - 02.2023

Private Chef and Prep Cook

Self-employeed
04.2017 - 03.2020

Bar Manager

Three Aces
06.2014 - 01.2017

A.S - Hospitality Management

The Illinois Institute of Art Chicago

Massage Therapy -

Olympia Colleges

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