Surafel Olgira
Silver Spring,MD
Overview
10
10
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Washington, DC
12.2018 - 05.2020
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
Team Member
Advance Auto Parts
Silver Spring, MD
05.2016 - 09.2016
- Handled over $2000 of transactions every day
- Answered customer questions and improved customer relationship skills
- Handled the employees
- Doing Schedule every week.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
Compton Science Discovery Center Tour Guide
Frostburg State University Science Center
Frostburg, MD
01.2012 - 01.2014
- Gave tours to over 60 people per week
- Utilized Public speaking skills and gained navigational skills as I showed visitors numerous exhibits.
Supervisor
Sweet Green
Washington, DC
01.2010 - 01.2014
- Handled over $2000 of transactions every day
- Answered customer questions and improved customer relationship skills
- Handled the employees
- Doing Schedule every week.
Education
Business Administration / Management -
Frostburg State University
05.2017
Skills
- Proficient with MS Word, Access, Excel, PowerPoint
- Tourism Development
- Guest Relations
Activities
- Sherwood High School Football/Soccer team, Linebacker, Right Defender, 2013, Present, Gain leadership skills by playing as the last defender on the field. Assist the coach in planning team drills during practice that helped my team perform better in games
- Marketing Club, 2015
- Frostburg State Accounting Association, Member of Community Service Committee, 2013, Present, Assist with the planning and coordination of two community services events per semester.
- Frostburg State University Delta Sigma Pi (DSP), 2015, Participate and coordinate leadership events that focus on the professional development of our members.
Timeline
Operations Manager
CVS Pharmacy
12.2018 - 05.2020
Team Member
Advance Auto Parts
05.2016 - 09.2016
Compton Science Discovery Center Tour Guide
Frostburg State University Science Center
01.2012 - 01.2014
Supervisor
Sweet Green
01.2010 - 01.2014
Business Administration / Management -
Frostburg State University