Surafiel Negatu
Collierville,Tennessee
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Sales Associate
Home Depot
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Walgreens
11.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
Crew Member
Firehouse Subs
02.2020 - 05.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Volunteer
Methodist Healthcare
06.2018 - 08.2018
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Planned and delivered numerous activities and special events for programs and services.
- Supported staff with clerical work and other office tasks.
- Tracked volunteer hours in spreadsheets.
Education
Bachelor of Science - Computer Science
12.2024
- GPA: 3.1
High School Diploma -
05.2020
Skills
- Restocking Procedures
- Consumer Trends
- Excellent People Skills
- Adapt to Diverse Groups
- Work Assignments
- Social Perceptiveness
- Company Standards
- Critical Thinking
- Product and Service Sales
- Code Fixes
Timeline
Sales Associate - Home Depot
03.2022 - Current
Sales Associate - Walgreens
11.2021 - 03.2022
Crew Member - Firehouse Subs
02.2020 - 05.2020
Volunteer - Methodist Healthcare
06.2018 - 08.2018
University of Memphis - Bachelor of Science, Computer Science
Collierville High School - High School Diploma,
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