Suraj Thapa
San Lorenzo,CA
Summary
Experienced with operational management, team leadership, Hardworking,passionate job seeker customer and service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Little Gem Belgian Waffles
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Little Gem Belgian Waffles
08.2018 - Current
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
- Streamlined kitchen operations, enabling preparation of high-quality dishes in timely manner.
- Negotiated with suppliers for better pricing, improving profit margins without compromising on quality.
Administrative Assistant
Lincoln University
09.2016 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- maintaining students database
- Arranging and updating students file
Education
MBA - Human Resources Management
Lincoln University
Oakland, CA05-2021
Skills
- Inventory management
- Visual merchandising
- Employee training
- Customer service
- Cash handling
- Team leadership
- Conflict resolution
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Shift scheduling
- Inventory control
- POS systems
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
English
Full Professional
Hindi
Professional Working
Spanish
Elementary
Timeline
Store Manager
Little Gem Belgian Waffles
09.2022 - Current
Assistant Store Manager
Little Gem Belgian Waffles
08.2018 - Current
Administrative Assistant
Lincoln University
09.2016 - 05.2019
MBA - Human Resources Management
Lincoln University
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