SURAJ YADAV
Cambridge,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience in hotel industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Manager
Pizza Ziya
Cambridge, MD
04.2021 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained adequate staffing to meet objectives within budget.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Server
Hyatt
Cambridge, MD
05.2017 - Current
- Checked food before serving it to customers.
- Informed customers of daily specials and signature menu items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Presented menus and answered questions regarding items.
- Maintained records of transactions made during shift as required by law or company policy.
- Assisted in training new servers.
Bartender
CRYSTEL PALACE
MANAMA, BHARIN
06.2015 - 02.2016
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Completed regular bar inventories and daily requisition sheets.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Managed accurate bar tabs and processed cash and credit card transactions.
Bartender
Novotel
MUMBAI, MHARASTRA
06.2011 - 04.2014
- Resolved customer complaints in a professional manner.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Completed regular bar inventories and daily requisition sheets.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored bar inventory and promptly restocked low items before depletion.
Education
Bachelor of Science - Hotel Management
KOHINOOR
GOA INDIA04-2011
Skills
- Food Preparation
- Food Service
- Beverage Preparation
Affiliations
- Playing football
- swimming
Accomplishments
- Employee of the year
Languages
Hindi
Native/ Bilingual
English
Native/ Bilingual
Timeline
Manager
Pizza Ziya
04.2021 - Current
Server
Hyatt
05.2017 - Current
Bartender
CRYSTEL PALACE
06.2015 - 02.2016
Bartender
Novotel
06.2011 - 04.2014
Bachelor of Science - Hotel Management
KOHINOOR
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