Surale Gutierrez-Ramon
Santa Ana,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Cashier
Sign-Mart
Orange, CA
12.2023 - 01.2025
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of the checkout area, including countertops and the register.
- Answered customer inquiries regarding store policies and procedures.
- Operated the cash register efficiently and accurately, and processed payments by cash, check, and credit card.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Pre-authorize different company orders for delivery.
- Performed daily cash register closure procedures, including counting cash, verifying totals, and fixing mistakes.
Warehouse Worker
Stir Foods
Orange, CA
11.2023 - 11.2023
- Ensured safety protocols were followed at all times while operating machinery.
- Assisted in packaging and labeling of products for shipment.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Dishwasher
CulinaryLab
Santa Ana, CA
07.2021 - 10.2023
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Sanitized surfaces after each use following standard sanitation practices.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Hand-washed items unsuitable for machine washing.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Crew Member
McDonald's
Tustin , CA
03.2019 - 06.2021
- Resolved customer complaints in a professional manner.
- Assisted in the preparation of food items such as sandwiches, drinks, and fries.
- Stocked shelves with inventory items.
- Replenished condiments, napkins, and other supplies at the counter area.
- Prepared beverages including coffee drinks, smoothies, shakes.
- Completed daily and weekly cleaning schedules according to established standards.
- Served orders to customers at windows, counters and tables.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Cashier/Sales Floor Associate
Marshalls
Tustin, CA
11.2017 - 12.2018
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
EL Modena High School
Orange, CA06-2019
Skills
- Cash register operation
- Customer service
- Problem resolution
- Workplace organization
- Time management
- Cash handling
- Multitasking and organization
- Attention to detail
- Money handling
- Empathy and patience
- Cleaning and sanitizing
- Customer assistance
Timeline
Cashier
Sign-Mart
12.2023 - 01.2025
Warehouse Worker
Stir Foods
11.2023 - 11.2023
Dishwasher
CulinaryLab
07.2021 - 10.2023
Crew Member
McDonald's
03.2019 - 06.2021
Cashier/Sales Floor Associate
Marshalls
11.2017 - 12.2018
High School Diploma -
EL Modena High School