Surania B Myers
Hamden
Summary
I am a highly dependable and conscientious individual seeking to advance my career in challenging ways.
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Overview
17
17
years of professional experience
Work History
Direct Support Professional
Kennedy Collective
11.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
ILST/Companion
SLG Supportive Living Group
09.2021 - Current
- Working directly with people who have intellectual or developmental disabilities
- I help people to become integrated and engaged in their community
- Assist people to realize their full potential
- Assist them with internet purchases
- I teach them how to navigate the IPAD/Tablet
- I Instruct and teach them how to cook the meals of their choice and bake their favorite pastries
- Medical Certification Certificate
- ABI Program (Acquired Brain Injury)
Advocate
Yahweh Rapha Ministry
03.2021 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Experienced with servicing individuals with histories of intellectual disabilities, mental health, substance abuse and homelessness.
- Excellent organizational and time management skills.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Visited homes of families motivated and encouraged the individuals that resided there..
Human Service Representative
Liberty Homecare
11.2014 - 01.2021
- Worked as part of the interdisciplinary team to assist individuals receiving services in identifying and making choices about their social, vocation and personal goals; and in choosing, getting and keeping employment
- Coordinate intake process for new referrals and/or interdepartmental transfers to include conducting a comprehensive intake interview
- Ensures employment readiness (i.e
- Appropriate attire, bus fare/tokens, etc.) and a smooth and timely transition to employment
- Assist in the facilitation of training programs such as job seeking, job retention and relevant life skills
- Insure a specified number of job placements and situational assessments that match individual's skills, needs and vocational goals, as established by supervisor
Advisory Agent (Supervisor)
Rbs Citizens Bank
10.2007 - 08.2014
- Supervisor assisting agents with escalated calls upon the credit card holders request
- I perform maintenance and update account information on personal and commercial credit card accounts; such as waive late fees, over limit fees, and finance charges
- Assisting customers with online registration and following proper procedures to protect the customers and the bank
- Using the Excel spreadsheet for the Advisory tracking, Concentra, and Outbound calls to make sure the bank stays in compliance
- Programs used are Tysis, Prophit, Quickremit, Planet Code, Secure code, CCOS online service
Education
Certificate - Paralegal Studies
MANSFIELD SCHOOL OF BUSINESS
Virginia Beach, VA06.1992
Masters Degree -
North Carolina College of Theology
Carolina beach, NC05.2019
Skills
- Call center management
- Customer service management
- Employee relations
- Troubleshooting
- Negotiation
- Problem solving
- Service solutions
- Job Coach
- Mentor
- Outreach (Mental Health & Substance abuse)
Timeline
Direct Support Professional
Kennedy Collective
11.2022 - Current
ILST/Companion
SLG Supportive Living Group
09.2021 - Current
Advocate
Yahweh Rapha Ministry
03.2021 - Current
Human Service Representative
Liberty Homecare
11.2014 - 01.2021
Advisory Agent (Supervisor)
Rbs Citizens Bank
10.2007 - 08.2014
Masters Degree -
North Carolina College of Theology
Certificate - Paralegal Studies
MANSFIELD SCHOOL OF BUSINESS
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