Suraphel Negussie
Aurora,CO
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to the company's success.
Overview
15
15
years of professional experience
Work History
Interior Supervisor
Gate Gourmet
DENVER, UNITED STATES
09.2023 - 05.2025
- Supervised 36 staff members to ensure smooth interior operations and enhance overall productivity.
- Implemented a new inventory tracking system, reducing waste and saving the company significant costs on supplies, while also improving our ability to meet client demands.
- Trained new employees on equipment maintenance and cleanliness standards to uphold operational quality.
- Coordinated timely departures of all flights, ensuring proper food and beverage stocking.
Platinum Travel Supervisor
American Express
LAS VEGAS, NV
10.2018 - 07.2023
- Managed escalation calls to ensure customer satisfaction and resolve issues. to ensure customer satisfaction as well as resolving any issues members may have.
- Managed corporate travel bookings using American Express travel systems and GDS platforms.
- Advised clients on airfare, hotels, car rentals, and itinerary options.
Fine Dining Server
G. Michaels Bistro & Bar
COLUMBUS, OH
10.2016 - 09.2018
- Managed multiple sections efficiently, ensuring seamless guest flow and timely order delivery, enhancing overall dining experience.
- Delivered enthusiastic, personable service to customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Utilized extensive knowledge of bar and wine selections to enhance guests' dining experiences by matching preferences with suitable drink options.
Fine Dining Server
The Worthington Inn
WORTHINGTON, OH
09.2014 - 09.2018
- Maintained table settings by promptly removing courses and replacing utensils, creating a clean and welcoming dining environment for guests.
- Managed beverage refills courteously, enhancing overall dining experience and ensuring guest satisfaction.
Fine Dining Server
Lindey's
COLUMBUS, OH
05.2010 - 08.2014
- Upsold alcoholic beverages, appetizers, and desserts, contributing to increased sales and enhanced guest satisfaction.
- Explained menu options in detail, enabling customers to make informed food choices and contributing to a memorable dining experience.
Education
Bachelor of Arts - Computer Science
The Ohio State University
COLUMBUS, OHSkills
- Inventory management
- Logistics coordination
- Operational efficiency
- Cleanliness standards
- ServSafe certified
- Staff training
- Team supervision
- Customer engagement
- Problem-solving
- Attention to detail
- Multitasking
- Communication
Timeline
Interior Supervisor
Gate Gourmet
09.2023 - 05.2025
Platinum Travel Supervisor
American Express
10.2018 - 07.2023
Fine Dining Server
G. Michaels Bistro & Bar
10.2016 - 09.2018
Fine Dining Server
The Worthington Inn
09.2014 - 09.2018
Fine Dining Server
Lindey's
05.2010 - 08.2014
Bachelor of Arts - Computer Science
The Ohio State University