Surech Nagel
Honolulu,HI
Summary
I'm intrested in building my knowledge and growing from each new exciting opportunity that im involved in. I want to excel in my career and offer my best in customer service and reaching goals. My never give up drive and hard work leads me to success.
Overview
11
11
years of professional experience
Work History
Sons Cleaning and Home Services
Self Employed Services
04.2020 - 11.2024
- Work in very detailed hotel rooms vacation rental Airbnb turnovers removing all linens and replacing new linens towels amenities for next guest.
- Clean and sanitize all surfaces bathroom toilets vanity all mirrors, kitchens clean oven ice box wash all dishes sanitize organize reset with amenities, rooms replace with clean linens and towels , remove anything left by other guest in closets reset for next guest vacuum sweep,mop check everything is completed for next guest .
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Superhost
Airbnb
08.2018 - 08.2020
- Staged a 2 bedroom 1 bath loft for guest to have a stylish and comfortable stay in the heart of Denver, Colorado
- Communicate with the guests from booking to check out.
- Accommodate Guest with last minute request to insure guest with Top quality stay.
- Santized and cleaned all surfaces from one reservation to the next.
- Maintained 5 star and superhost status all year and positive reviews.
- Make sure checking in and out is a simple seamless process.
Hospitality supervisor
Namastay
06.2017 - 07.2020
- Supervisor to a small team that took care of 12 luxury stay short term rentals.
- We turned over cleaned and reset properties for the next VIP guest.
- Met targets consistently by working hard and with strong attention to detail holding a 4.8 stars and higher rating for three years straight.
- Customer service and guest satisfaction was the top priority.
- Lead the team through routine operations and unexpected challenges with strong decision-making skills and quick problem solving.
- Ordered, organized, and delivered supplies.
- We went above and beyond our goals to support Namastay lux.
Owner/Operator
Natural Bright Cleaning Services
03.2015 - 07.2020
- I Built a small highly rated cleaning service in the Denver metro area.
- We serviced residential commercial properties and many short term rentals (Airbnb, vrbo, homeaway).
- Created a team focused on customer service and satisfaction, resulting in improved customer loyalty.
- I hired and trained my team of 6 ladies.
- I handled all scheduling, payroll, invoicing, marketing.
Cleaning Tech.
Graff Cleaning Services
07.2013 - 02.2015
- Cleaning Tech on a team that provided residential and commercial cleaning.
Skills
- Attention to detail
- Multitasking
- Customer relations
- Customer service
- Creative problem-solving
- Team building and leadership
Timeline
Sons Cleaning and Home Services
Self Employed Services
04.2020 - 11.2024
Superhost
Airbnb
08.2018 - 08.2020
Hospitality supervisor
Namastay
06.2017 - 07.2020
Owner/Operator
Natural Bright Cleaning Services
03.2015 - 07.2020
Cleaning Tech.
Graff Cleaning Services
07.2013 - 02.2015