Surechi Ghosh
Brewster,NY
Summary
Over a decade of experience in Software Quality Assurance, with expertise in Agile/Scrum and Waterfall methodologies throughout the Software Development Life Cycle (SDLC) in the insurance, financial, and retail sectors. Proven leadership in managing cross-functional QA teams, including manual testers, automation engineers, and performance testers, while driving process improvements to ensure high-quality software delivery. Skilled in implementing efficient QA strategies and integrating automated solutions to optimize testing workflows, with a strong focus on aligning QA efforts with business objectives. Proficient in gathering business requirements, test design, and testing of databases, Salesforce Cloud, client/server applications, web-based systems, and multi-platform/multi-environment applications in dynamic settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Assured Partners
01.2021 - Current
- Building & leading high performing QA team of 20+ manual, automation & Performance testers (onsite/offshore) across different projects in developing and implementing a comprehensive testing strategy for IT initiatives.
- Resources planning, workload allocations and productivity optimization.
- Orchestrated the successful transition to automated testing tools, ultimately increasing testing efficiency by 45% while maintaining a 99% test accuracy rate.
- Cross-functional collaboration with teams to integrate quality assurance processes into the early stages of product development.
- Developed QA procedures and established quality assurance methodologies in accordance with overall development and product releases, reducing training time by 25% and increasing efficiency.
- Track and monitoring the QA health and metrics within the project.
- Developed Test Strategy, Test plan and executed across for 10+ projects.
- Create, modify, and maintain SQL queries to verify data in Target, Dimensional and Fact tables.
- Implemented test plan for different devices to test Aerospace CAVU Salesforce customer facing portal application leading to 25% reduction in device specific bugs.
- Responsible for gathering and analysis of business use cases on requirements for effective test strategy & planning.
- Collaborated with business analysts and developers to design comprehensive test plan and cases.
- Implemented Defect management process while collaborating with Business analyst and developers reducing bugs resolution time.
- Define testing scope and approach for 15+applications.
- Report QA work progress and collaborated with development team to perform predictive analytics on historical defect data, identifying high risk modules and reducing regression efforts.
- Automation test plan implemented for Salesforce Application (Retail, Accretive & Aerospace) cutting the End-to End & Regression time by 35% using UFT Microfocus tool.
- Supported Performance testing team to gather the business scenarios to evaluate speed, scalability, and reliability on websites using Load Runner Microfocus tool.
- Mentoring junior QA analysts, enhancing team productivity, and reducing onboarding time by 2 weeks.
- Supporting in user acceptance testing (UAT) to ensure develop software meets the end user expectations.
- Participating in Agile ceremonies sprint planning, backlog, refinement, retrospective meetings.
- Projects: Successfully delivered:
- 1. Enterprise Data
- 2. Aerospace CAVU Salesforce
- 3. MyRepChat
- 4. Ping Data implementation
- 5. Sailpoint Identity Governance & Administration
- 6. Security – Zscaler
- 7. AVD upgrades
- 8. UI Path Automation POC – Hunts Club Assured Partners Application.
- 9. Robotic Process leveraging UiPath
- 10. Professional Enrollment Concepts
- 11. Origami
- 12. Tarmika
- 13. Fleet VIMS
- 14. FUSION – Vertafore (Sagitta, Benefit Points & Image Right Integrations)
Quality Assurance Team Lead
Dollar Financial Services (3i Infotech Inc.)
04.2019 - 11.2021
- Worked on Agile Model, responsible for delivering new strategic projects in Onshore & Offshore model.
- Participate in the project kickoff meetings, requirement analysis with BA's and Line of Business.
- Worked on business requirement and user cases to understand the design and the objectives for the system.
- Ensure User Stories are testable and measurable.
- Participate in Business Process Reviews, Sprint grooming sessions and gave inputs, raised issues, and received clarifications from testing standpoint.
- Review of effort estimation and task effort.
- Responsible for team commitments within the Sprints.
- Support all quality initiatives that are implemented during each Sprint.
- Assisted in the development of quality assurance and testing policies, standards, and procedures.
- Created, reviewed, and inspected all key deliverables including test strategy, test plan, test Cases, Test Summary Report.
- Worked closely with onshore & offshore team of testers to lead the testing efforts of projects that meet user requirements and technical specifications in an Agile environment with 2-week Iterations and reviewed the test cases developed by team for the possible discrepancies and communicated the findings to the team.
- Performed gap analysis to determine the design for new functionality.
- Coordinate with environment support team to ensure environments are ready and dates are established for test runs.
- Provide appropriate knowledge transfer to offshore testers to assist in efforts.
- Coordinate test execution (facilitate activities across sites, communicate overall schedule, track status, etc.)
- Prioritized test goals and functions, create traceability matrix, test reports and test calendar.
- Designed Test cases for reusability and maintain Functional Test cases and results of executed Test cases in Azure DevOps.
- Overview of defect management and driving defect triage calls to facilitate defect closure.
- Train and mentor new tester in the team.
- Coordinated with Business owners for UAT process and demos.
- Projects: Successfully delivered:
- 1. Retail Digitalization: CORE POS (Evolve): April 2021 –November 2021
- 2. Digital Transformation: Fast Follower: CAN native app: CC & WU – December 2020- March 2021
- 3. Digital Transformation: CAN native app: Loans- July 2020- November 2020
- 4. CAN: Canada Online Fast Follower-April 2020- June 2020
- 5. CAN: Canada Online Consolidation -November 2019 - March 2020
- 6. US: SPL Consolidation and FL MPL Online launch - August 2019 - October 2019
- 7. US: FLORIDA – Launch of Deferred Presentment Installment Loan Product in Retail POS - April 2019-July 2019
- 8. AML - 'AMLock' product implementation: US & CAN – October 2019 – August 2020
E-commerce Merchandiser (Quality Assurance)
L'Oréal
07.2018 - 04.2019
- Testing Product setup, maintenance, and category merchandising for PPD Loreal at Amazon and Look Fantastic.
- Analyses for performance at different platforms and to generated test result reports.
- Work closely with Scrum team to understand the requirement for accurate in-stock dates, inventory requests, and item fulfillment locations modules.
- Write test script for analyze the merchandise performance module, customer reviews and experience at Amazon module.
Associate Site Merchandiser (Quality Assurance)
Gilt.com
05.2018 - 06.2018
- Responsible for testing all editorial and special content setup for Men’s category of business.
- Executed analyzing the scenarios and identify the Test Cases for merchandising strategies online through custom product assortments and brand specific merchandising requests to contribute to overall business goals.
- Executed weekly test script to categories and product pages to ensure content, copy, images, and marketing messages are consistent and clear. Selected styles for seasonal marketing buckets and sequence styles based on bucket story.
Site Quality Assurance Tester
Macy's
10.2015 - 09.2017
- User Story analysis and scenario build.
- Write and maintain test script for Google trends and onsite search report to ensure the product is correctly attributed for getting maximum exposure while searched for handbag and dress accessories.
- Execute test cases for the site to ensure accuracy of copy, pricing, and images and document the results of test execution.
- Also, which includes color, product descriptions and navigation all lead to the customer having a friction-free experience on Macys.com for handbag and dress accessories section.
- Defects logged in & tracking in JIRA.
- Identify and troubleshoot defect while providing reports with clear steps to recreate issues.
- Executed weekly test script to categories and product pages to ensure content, copy, images in-house systems STELLA for handbag and dress accessories.
- Worked with scrum team (Private label merchandise, creative/photography, copy writing team) for execution and articulating how the test script will be executed and validate before product should be live on site.
Education
Post Graduate Diploma -
Manufacturing Technology
Bachelor of Arts - Economics & Sociology
MCM DAV College
Skills
- Strong leadership skills and experience managing teams
- Strong statistical, data analysis and critical thinking skills
- Experience with requirement traceability and reporting
- Cross-functional collaboration for product improvement
- Risk management through application dependency analysis
- Defect management implementation
- Firsthand expertise in Manual testing, majoring in ETL / Datawarehouse, Salesforce platform, web applications & Power BI testing
- Improve the testing life cycle to increase accuracy
- Managed a group of more than 20 quality assurance engineers
Certification
Certified Scrum Master.
Languages
English, Hindi, Bengali & Punjabi
Timeline
Quality Assurance Manager
Assured Partners
01.2021 - Current
Quality Assurance Team Lead
Dollar Financial Services (3i Infotech Inc.)
04.2019 - 11.2021
E-commerce Merchandiser (Quality Assurance)
L'Oréal
07.2018 - 04.2019
Associate Site Merchandiser (Quality Assurance)
Gilt.com
05.2018 - 06.2018
Site Quality Assurance Tester
Macy's
10.2015 - 09.2017
Bachelor of Arts - Economics & Sociology
MCM DAV College
Post Graduate Diploma -
Manufacturing Technology
Section name
“Software Quality Assurance is not just testing & defect detection—it’s a strategic function that mitigates risk, protects brand reputation, and customer satisfaction.”