Summary
Overview
Work History
Education
Skills
Certification
CERTIFICATES
EDUCATION ON GOING
Timeline
Generic
SURELY Williams

SURELY Williams

Houston,TX

Summary

Proven track record in enhancing patient and customer experiences, demonstrated during tenure at Quest Diagnostics. Skilled in venipuncture and patient support, achieving high accuracy in specimen handling and boosting patient satisfaction. Excelled in multitasking and prioritizing, ensuring efficient store operations and team collaboration at Goodwill Industries of Houston. 25 YEAR Health Aide with background working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, primary healthcare, and emergency response services. Passionate about educating patients on maintaining healthy lifestyles. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Phlebotomist/Medical Aide

DOC HEALTH
12.2023 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Medication Technician

HERITAGE OF TOMBALL
01.2024 - 04.2024
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.

HOSPICE AID/Home Health Aide

CONCIERGE CLINICIAN OF HOUSTON
09.2021 - 02.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Third Key Manager

Goodwill Industries Of Houston
08.2020 - 11.2021
  • Counted registers and cleaned and secured shop at end of shift.
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.

PHLEBOTOMIST

Quest Diagnostics
05.2018 - 06.2020
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Education

GED -

WYNDHAM
06.2012

Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • HIPAA Compliance
  • Butterfly needle technique
  • Sample and specimen collection
  • Blood collection techniques
  • Communication abilities
  • Patient support
  • Medical terminology knowledge
  • Data Entry
  • Capillary puncture
  • Blood culture collection
  • Phlebotomy Technician (PT)
  • Finger Stick Method
  • Certified in CPR/AED
  • Active Listening
  • Medication Administration
  • Medication Reconciliation
  • Healthcare regulations
  • Records Updating
  • Adherence to Protocols
  • Meal Preparation
  • Personal Hygiene Assistance
  • Feeding Assistance
  • Vital signs monitoring
  • Bathing Assistance
  • Decision-making capabilities
  • Store operations
  • Staff Training and Development
  • Customer Service
  • Store Organization
  • Drawer balancing
  • Inventory Management
  • Teamwork and Collaboration
  • Time Management
  • Multitasking and Prioritizing
  • Attention to Detail

Certification

NHA-CERTIFIED PHLEBOTOMIST 11/30/2023-11/30/2025 #T7J6L2L2

HCP/BLS/CPR/AED/FIRST AID #344329-1697228637 10/13/2023-10/13/2025

MEDICATION TECHNICIAN # 50-17090 04/17/2024-4/17/2025

CNA JOBS INJECTION SAFETY # 128427 4/6/23-4/06/2025

CERTIFICATES

QUEST DIAGNOSTICS DRUG TESTING TRAINING

  • DOT
  • EXPRESS INSTANT URINE TEST
  • HAIR DRUG TEST
  • ORAL FLUID DRUG TESTING

EDUCATION ON GOING

  • LONESTAR COLLEGE/ BUSINESS MANAGEMENT/ ASSOCIATE 1 YEAR 6 MONTHS LEFT
  • CAREER STEP/ MEDICAL ASSISTANCE, EKG,/ 3 MONTHS LEFT
  • OBTAINING CLASS B LICENSE / 2 MONTHS LEFT

Timeline

Medication Technician

HERITAGE OF TOMBALL
01.2024 - 04.2024

Phlebotomist/Medical Aide

DOC HEALTH
12.2023 - Current

HOSPICE AID/Home Health Aide

CONCIERGE CLINICIAN OF HOUSTON
09.2021 - 02.2023

Third Key Manager

Goodwill Industries Of Houston
08.2020 - 11.2021

PHLEBOTOMIST

Quest Diagnostics
05.2018 - 06.2020

GED -

WYNDHAM

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SURELY Williams