Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Surely Williams

Phlebotomist
Houston,TX

Summary

Conscientious professional with a strong background in assisting terminal patients and families through active listening, compassionate care and interpersonal skills. Communicative Hospice Aide committed to helping with activities of daily living for patients in both private residences and facility settings. Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Productive Phlebotomist offering three years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hospice Caregiver

Concierge Clinician Of Houston
Houston, TX
09.2021 - 02.2023
  • Provided companionship, emotional support, and comfort to patients and families.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Encouraged family members to participate in the patient's care plan and provided emotional support during difficult times.
  • Educated patient's family members on end-of-life care needs.
  • Moved patients carefully into different positions to promote better body alignment and comfort.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Administered medications according to physician orders in a timely manner.
  • Maintained accurate records of patient care activities including assessments, treatments, medications administered.
  • Promoted a positive environment that was conducive to healing and recovery.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Recognized signs of distress in patients and acted appropriately according to protocol.
  • Supported families through the transition process following the death of a loved one.

Assistant Store Manager

Goodwill Industries Of Houston
Houston, TX
08.2020 - 11.2021
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached and developed store associates through formal and informal interactions.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Phlebotomist

Quest Diagnostics
The Woodlands, TX
05.2018 - 06.2020
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Documented patient information into electronic medical records system.
  • Verified patient information prior to specimen collection.
  • Maintained a clean, safe, and organized work environment.
  • Transported specimens following established protocol for temperature and light.
  • Compiled and submitted data for demographic research.
  • Upheld donor confidentiality throughout intake and collection process.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Followed all safety protocols when handling hazardous materials.
  • Provided excellent customer service while interacting with patients.
  • Interacted with patients to gather and record data prior to blood draws.
  • Processed samples accurately and efficiently.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Maintained accurate records of collected specimens and test results.

Education

GED -

Wyhumdim
Houston, TX
06-2012

Skills

  • Patient Care
  • Vital Signs
  • Data Confidentiality
  • Interpersonal Skills
  • Specimen Preparation
  • Donor Screening
  • Data Entry
  • Blood Collection
  • Venipuncture
  • Infection Control
  • HIPAA
  • Sanitation and Sterilization
  • Paperwork Processing
  • Orientating and Training
  • Team Motivation
  • Staff Supervision
  • Retail Operations

Certification

  • NHA-Certified Phlebotomy Technician 11/30/2023-11/30/2025 #T7J6L2L2
  • Lifeline Training Resources- HCP BLS-CPR-AED,FIRST AID #344329-1697228637 10/13/2023-10/13/2025
  • Quest Diagnostics Oral Fluid Drug Testing Training 12/20/23
  • Quest Diagnostics DOT Urine Drug Testing Training 12/21/2023
  • Quest Diagnostics Express Instant Urine Testing Training 12/20/2023
  • Quest Diagnostics Express Results Instant Urine Testing Training 12/20/2023
  • Quest Diagnostics Hair Drug Testing Training 12/21/2023
  • CNA Jobs Injections Safety #128427 04/06/23-04/06/24
  • CareAcademy Assisting with Personal Care Through ADLs 1/23/23
  • CNAJOBS First Aid #128483 04/06/23-04/06/24

Timeline

Hospice Caregiver

Concierge Clinician Of Houston
09.2021 - 02.2023

Assistant Store Manager

Goodwill Industries Of Houston
08.2020 - 11.2021

Phlebotomist

Quest Diagnostics
05.2018 - 06.2020

GED -

Wyhumdim

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