Surendra Sookram
New York City,NY
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
10
10
years of professional experience
Work History
Banker
JP Morgan Chase
08.2021 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Enhanced financial controls, ensuring compliance with regulatory requirements and internal policies.
- Assisted and maintained relationships with clients who have portfolios worth $5,000,000+
- Developed areas of opportunities with client success with peers and upper management of the bank.
- Drove sales quarterly and annual quotas by diligently providing options to clients.
Cashier Team Lead
Zara
06.2019 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Communicated with customers and team members to solve problems.
- Led cashiers and associates in providing thoughtful customer service.
Stock
J & S Children Wear
09.2014 - 01.2022
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2022
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NY12.2019
Skills
- Microsoft Office
- Attention to Detail
- Customer Service
- Pro-active problem solver
- Administrative Support
- Team Player
- Regulatory Compliance
Timeline
Banker
JP Morgan Chase
08.2021 - Current
Cashier Team Lead
Zara
06.2019 - Current
Stock
J & S Children Wear
09.2014 - 01.2022
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
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