Surendra Sookram
New York City,NY
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
10
10
years of professional experience
Work History
Banker
JP Morgan Chase
New York, NY
08.2021 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Enhanced financial controls, ensuring compliance with regulatory requirements and internal policies.
- Assisted and maintained relationships with clients who have portfolios worth $5,000,000+
- Developed areas of opportunities with client success with peers and upper management of the bank.
- Drove sales quarterly and annual quotas by diligently providing options to clients.
Cashier Team Lead
Zara
New York, NY
06.2019 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Communicated with customers and team members to solve problems.
- Led cashiers and associates in providing thoughtful customer service.
Stock
J & S Children Wear
09.2014 - 01.2022
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2022
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NY12.2019
Skills
- Microsoft Office
- Attention to Detail
- Customer Service
- Pro-active problem solver
- Administrative Support
- Team Player
- Regulatory Compliance
Timeline
Banker
JP Morgan Chase
08.2021 - Current
Cashier Team Lead
Zara
06.2019 - Current
Stock
J & S Children Wear
09.2014 - 01.2022
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York