Surey Santini
CEO
New Caney,TX
Summary
People-focused leader with 15+ years of experience managing business operations, leading diverse teams, and delivering outstanding customer experiences. Recognized for building strong relationships, resolving challenges with professionalism, and creating organized, welcoming environments where employees and customers thrive. Skilled in team leadership, business administration, vendor management, customer relations, and process improvement. Eager to bring a hands-on leadership style, strong organizational skills, and a commitment to exceptional resident service to a Community Manager role.
Overview
2
2
Languages
4
4
Certifications
13
13
years of professional experience
Work History
CEO
PowerSun, LLC
09.2014 - Current
- Led the day-to-day operations of the company, overseeing staff, customer service, vendor relationships, and daily business activities.
- Hired, trained, and mentored employees while promoting a positive, service-oriented, and team-focused work environment.
- Strengthened customer and vendor relationships by resolving concerns, improving processes, and ensuring a high level of service and operational efficiency.
- Developed and executed strategic initiatives to enhance operational efficiency and drive business growth.
Labor Case Mediator
Department Of Labor
03.2018 - 05.2018
- Mediated workplace disputes between employers and employees, helping parties reach fair and timely resolutions.
- Built trust with diverse stakeholders by providing professional guidance and exceptional customer service.
- Ensured compliance with labor regulations while managing sensitive and confidential cases.
Collector
Department Of Treasury
11.2013 - 05.2015
- Delivered exceptional customer service by assisting taxpayers with payments, licenses, and government services while ensuring a positive customer experience.
- Processed financial transactions accurately and maintained compliance with government regulations and established procedures.
- Resolved customer concerns professionally, managed multiple priorities, and supported efficient daily office operations.
Education
MBA - Public Administration
University of Turabo
Gurabo, PR 05.2001 -
Bachelor of Arts - Criminal Justice
Interamerican University of Puerto Rico
Guayama, PR 05.2001 -
Skills
Business Alliances
Strategic visioning
Operational excellence
Effective decision making
Customer focus
Business Development
Negotiation
Organizational leadership
Medication techniques
Cultural Awareness
Program oversight
Strategic planning
Certification
Certified Mediator , General Court of Justice - June 30, 2021
Timeline
Certified CEO, SBA T.H.R.I.V.E. Emerging Leaders Reimagined program
12-2022
Certified Arbitration Program Southern Hemisphere
12-2021
Solar Installation Safety Training
09-2018
Certified Mediator , General Court of Justice - June 30, 2021
07-2018
Labor Case Mediator
Department Of Labor
03.2018 - 05.2018
CEO
PowerSun, LLC
09.2014 - Current
Collector
Department Of Treasury
11.2013 - 05.2015
MBA - Public Administration
University of Turabo
05.2001 -
Bachelor of Arts - Criminal Justice
Interamerican University of Puerto Rico
05.2001 -