SURINDER HUNDAL
LATHROP,CA
Summary
Operations management Training and development Financial planning Dedicated ACCOUNT MANAGER successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
12
12
years of professional experience
Work History
Fleet Manager
Schneider National Inc.
LIVERMORE, CA
07.2024 - Current
- Conducted regular vehicle inspections to identify potential problems or issues.
- Managed insurance policies and claims for the fleet, minimizing risks and financial exposure.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Negotiated contracts with suppliers for parts, services, vehicle rentals.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions.
- Supervised employees to promote optimal productivity in job tasks and duties.
- Developed and implemented strategic fleet management policies to optimize lifecycle and reduce operational costs.
- Resolved customer complaints regarding service issues or delays in delivery times.
- Developed and implemented policies and procedures for fleet operations.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Implemented GPS and telematics systems to monitor vehicle locations and driver behavior, enhancing fleet efficiency.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Conducted regular vehicle inspections and audits to maintain high standards of safety and compliance.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Oversaw the acquisition and disposal of vehicles, ensuring alignment with fleet requirements and budget constraints.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Account Manager
PRIDE TRUCK SALES
Stockton, CA
12.2021 - 06.2024
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Built and maintained productive relationships with customers and internal partners.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Sourced new opportunities to introduce products and services to potential customers.
- Renewed existing accounts by cementing trusting relationships with customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Attended various networking events to identify sales opportunities and build relationships.
- Resolved customer complaints by offering creative solutions and incentives.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Increased profitability within accounts by cross-selling additional products.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Generated more than 10 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
OWNER
SPS TRUCKING LLC
STOCKTON, CA
03.2017 - 11.2021
- Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business
- Increased revenue and reduced risk by enforcing company policies and improving operations
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
- Identified areas for expansion by analyzing market, consumer trends, and competition
- Led management team in all aspects of business development including consumer research, competitive research, and emerging opportunities
- Reduced costs by improving efficiency across the board and renegotiating key contracts with more favorable pricing structures
- Established company culture, vision, goals, and objectives.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Investigated sales and service issues to provide successful resolutions.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Renewed existing accounts by cementing trusting relationships with customers.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
Class A Driver
HUB GROUP TRUCKING
STOCKTON, CA
02.2016 - 03.2016
- Assisted in loading, unloading, and ensuring that freight was ready for long-distance transport
- Maintained consistent, timely delivery record, with all deliveries arriving within schedule guidelines
- Kept delivery records, placed orders, collected payments, and kept records of transactions
- Drove specialized transportation equipment including tractor-trailers
- Recognized by management for achieving efficient, cost-effective transportation operations
- Ensured on-time deliveries in compliance with specified timeframes
- Reported problematic or malfunctioning machinery to DISPATCH
- Safely transported dangerous goods by complying with the applicable safety standards
- Prevented cargo shifting by securing loads with ropes, covers and chains
- Completed basic vehicle maintenance such as adding oil and fuel, lubricating parts
- SH
- Jun 2007 and performing minor repairs
- Provided in-depth documentation on equipment condition and issues.
Class A Truck Driver
PRINCE TRANSPORT
STOCKTON, CA
01.2015 - 02.2016
- Operated equipment such as forklifts and pallet jacks to move loads onto and off the vehicle
- Communicated with the facility crew to smoothly maneuver the vehicle into the optimal position for loading or unloading
- Planned smooth vehicle routes to minimize delivery delays
- Reviewed activities regularly to identify opportunities for improvement
- Kept work area organized and clutter-free
- Reviewed activities regularly to identify opportunities for improvement.
Courier Contractor
Delivery Courier
SANTA CLARA, CA
01.2013 - 01.2015
- Worked under tight deadlines, drove to customer sites, and picked up and delivered documents in all weather conditions
- Delivered packages to business and residential customers by using safest delivery routes
- Operated delivery vehicles safely by following company policies and procedures, minimizing accidents
- Ensured delivery materials were given to correct consignees
- Greeted customers pleasantly while making deliveries to homes and businesses.
- Coordinated parcel delivery using strong time management skills.
- Quickly responded to customer inquiries to improve business relationships.
Education
High School Diploma -
SANTA CLARA HIGH SCHOOL
Some College (No Degree) - BUSSINESS
De Anza College
Cupertino, CASkills
- Problem-Solving
- Qualifying Leads
- Verbal and Written Communication
- Strategic Account Planning
- Business Development
- Customer Service
- Relationship Building
- Sales Development
- Opportunities Identification
- Community Involvement
- Sales Techniques
- Documentation and Reporting
- Teamwork and Collaboration
- Employee Mentoring
- Strong Lead Development Skills
- Supporting International Sales Team
- International Markets Understanding
- Customer Relationships
- Sales Solutions
- Business Needs Assessment
- Product Training
- Client Meetings
- Regional Accounts
- Goal Setting
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Fleet Manager
Schneider National Inc.
07.2024 - Current
Account Manager
PRIDE TRUCK SALES
12.2021 - 06.2024
OWNER
SPS TRUCKING LLC
03.2017 - 11.2021
Class A Driver
HUB GROUP TRUCKING
02.2016 - 03.2016
Class A Truck Driver
PRINCE TRANSPORT
01.2015 - 02.2016
Courier Contractor
Delivery Courier
01.2013 - 01.2015
High School Diploma -
SANTA CLARA HIGH SCHOOL
Some College (No Degree) - BUSSINESS
De Anza College