Charity
Surjya Misra
Chief Technology Officer
Dallas,TX
Summary
Highly adaptable Chief Technology Officer simultaneously excelled at system-level architectural design and program-specific implementation. Directed improved Digital, Data, Analytics, and AI program development, and accelerated schedule rollout while adhering to budget parameters. Maintained intimate familiarity with global technological trends while displaying superb team leadership and collaborative partnership skills.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
Work History
Mentor, Advisor
Intelliact, CTO
Dallas
01.2022 - Current
- G, IoT, Edge, SDN, Colo DC, DevOPS, SRE, FinOPS, CCAI, AIOPS, MLOPS, Open Source, Platform Accelerators, and Tools
- Trained teams on best practices, frameworks, and standards into organizations through white papers, Gartner/ Everest/ Forrester, Ivy Lab Partnerships, TOGAF, ITIL, GDPR, CPRA, PCI DSS, SEI CMM, ISO, and others
- Demonstrated modern solutions on cloud at global events on Google CCAI, Intelligent Automation (classification, regression, time series, deep learning, auto ML), cybersecurity, process improvement, methodologies, SoPs, SMPs, etc
- Expertise: Organizational Strategy, Executive Leadership, Strategic Thinking, Budget Forecasting, Product Leadership, Business Analytics, Data Stewardship, Enterprise Solution Leadership, Intelligent Automation, Smart Industry Solutions, Technology Strategy and Evolution, Cloud Solutions Sales, System Reliability, Conversational Enterprise, Agile and DevOPS Strategy, Coaching & Mentoring, Help startup CXOs and Big4 stakeholders strategically with investor attractiveness, functional and operational resiliency, drive revenue, and solidify innovation pipeline through solution agility, user experience, performance efficiency, security, time to market, cost-effectiveness, and pervasive automation solutions
- Help them build features to invite investment interests and create strategic venture, partnership, and platform using 5G, Edge, Multi Cloud, AI/ ML, and Blockchain
- Achievements:
- Strategized industry use cases, architecture, and solution for a Big 4 to maximize revenue and improve operational efficiencies by leveraging 5G, IoT, and Edge on Multi/ Hybrid Cloud leveraging Google, AWS, and Azure
- Prepared startup CXOs for investor attractiveness by coaching them on functional and non-functional resilience, scaling, sustainability, and innovation
- Guided them on roadmaps for technology agility, experience boost, time to market, and lower cost
- Helped getting access to investors by accelerating priority features into sprints
- Helped investors with due diligence across industries on multiple SaaS, Cloud Strategies, AI/ ML, and Blockchain
- Alliances: Big 4, GLG, ProSapient, Guidepoint, AlphaSight, Dialectica, Atheneum, Knowledge Ridge, and others
VP Client Services | Chief Architect | Field
VIRTUSA
Dallas
01.2021 - 12.2021
- Lead technology consulting partnership with strategic thought leadership, proposals, staffing, upskilling, and process innovation
- Lead discovery, evaluation, and assessment to implement new ideas and process improvements
- Augmented people, revenue, and technology pipeline
- Helped CXOs deploy modern architecture using platform compass, break silos, and bring frugality with time and cost objectives across B/ OSS, Media, Marketing, Sales, Advertising, and CIO Functions
- Achievements:
- Led partnerships with GCP, AWS, Azure, OneTrust, ElasticPath, Databricks, D2IQ, Rancher, Adobe, and ActionIQ
- Led thought leadership on information security, cloud SRE, SD-WAN, ONAP, 5G, and IoT for industry use cases
- Led $10M+ RFP responses on Cloud, SaaS, and AI
- Created strategic roadmaps and commercial modelling for ROI
- Led Salesforce to Tableau/ Power BI migration of dashboards by decoding SaQL into equivalent OLAP queries
- Led innovative solutions for $2-10M projects across DevOPS, SRE, Google GDF CCAI and integration with AIOPS
- Led 23% pipeline growth across MACH solutions for B/ OSS, CPQ, Ordering, Pricing, and Field Service solutions
- Created 30%+ savings in ITSM, ITAM, and ITOM resolution through workflow automation and process improvement
- Reduced reverse engineering time by 30%+ through process mining and accelerated TTM for digital transformations
- Drove 20%+ savings across commerce, field services, SecOPS, fraud/ churn products, CX, Sales OPS, and Mar-Tech
- Led strategy, roadmaps, architecture, design, delivery governance policies, automation, and enforcement.
Senior Manager | Chief Solutions Architect
ACCENTURE
Dallas
04.2019 - 10.2020
- Help CIO Executive Leadership with Intelligent Automation startup strategy and 3-year roadmap
- Define Digital, AI, and RPA integration into SaaS platform offering
- Steer executive discussions to align priorities, and retrospect technology and operation inefficiencies
- Apply zero budgeting into organizations for commercial viability and rapid scaling
- Achievements:
- Led $7.5M investments, built 50+ size AI/ RPA team to deliver 3-yr roadmap using GCP/ Azure/ AWS and SaaS
- Led solution design towards 30% operational efficiency using DevOPS, SRE, error budgeting, gameday, and chaos engineering
- Managed SLI/ SLO/ SLA for GCP, Azure, AWS, ServiceNow, Micro Focus, AppD, SCOM, and Splunk
- Delivered 50%+ lower TCO for 6+ assets in access, compliance, security, interactive platforms, and contract solutions
- Presented discovery and assessment of gap to program leaders together with architecture artifacts
- Led data migration strategy, delivery governance, and release controls of GCP with Qlik on Big Query
- Delivered 50%+ incident prevention using AIOPS and SRE, saved 30%+ in resolution cost/ time, 2X better experience
- Achieved 60% accessibility compliance for 900+ apps/ 7500+ VMs with GCP Intelligent solutions and 3rd party SaaS
Senior Principal | Presales Solution Architect
INFOSYS LIMITED
12.2017 - 03.2019
- Dallas
- Lead TMT, Hi-tech, and X-Industry solutions, drive strategic thought leadership, and advise on B/ OSS, Media Pipeline, Ads, Merchandise, Audience, and Artist using Digital Transformation, AI Analytics, and Data strategy
- Help CXOs to get out of IP locking, complex tech debt, and enable fast adoption of rich domain driven micro-services architecture
- Achievements:
- Headed TMT presales and MVP for 20%+ efficiency boost with GCP, Azure, AWS, open source, and enterprise SaaS
- Headed Change Control/ Management and Data Management Strategies to guide customers into key approaches and limitations in a data regime with data modeling, version control software, and other tools
- Achieved 30% TCO savings and 50%+ AHT savings in operations and DevOPS automation products with SRE
- Targeted 50%+ savings in TCOs across enterprise products with $750M managed service deal for a NA TMT major
- Led $450M burden reduction on client by advising on domain driven architecture and open-source solutions on AWS
- Reduced deflection rate by 50% with agent performance improvement platform using MicroStrategy and Big Data
- Achieved 30% savings for legacy .Net/ SQL Server migration to Salesforce Vlocity and PEGA for B2B enterprise sales
- Led Enterprise-wide OLTP and Big Data OLAP (Data Warehouse) initiatives
- Defined Board R&R of Change Control and Peer Review for data governance, and release management in Enterprise solutions
- Led enterprise solutions using TMF, Zachman, and Sparx EA principles for highly effective microservices landscapes
Principal Enterprise Solutions Architect
IBM & AT&T
Dallas
09.2015 - 10.2017
- Lead end to end presales of enterprise solutions, thought leadership with senior business and technology leadership to remove technology debt through modernization using vendor solution stack on private/ public/ hybrid cloud with MANO framework
- Lead discovery, architecture, integrated design, and roadmap building to meet time and cost objectives
- Achievements:
- Led 30%+ TCO savings with Sales / OSS/ BSS migration solutions on Amdocs, Ericsson, CSG, and ATG products
- Led 30%+ TCO savings with DevOPS on NoD, DNS, NTP, IPBE, SBC, BVoIP, DDoS, ASEoD, NetBond/ FlexWare, MPLS, OTN, Ethernet, MQTT, SD-WAN, DOCSIS, xPON, OTT, and IVR products, CPE tech & truck roll using AIOPS
- Led E2E architecture for AT&T Networking cloud migration into Azure supporting the SDN/ NFV needs of enterprise
- Using AIC, ONAP, SDN/ NFV, and Cisco Spine/ Leaf to achieve 2X TTM and resilience for 10+ programs of $1-40M
- Led solutions for 30%+ TCO reduction across CPQ, Sales, Supply Chain, and Revenue Assurance using Cloud XaaS
- Defined E2E architecture with Sparx EA blueprints for modern architecture, digital transformation/ modernization user stories, managed iterations, investments, and priorities on Digital and Data products.
Senior Manager
AMDOCS INC
Dallas
01.2001 - 09.2015
- Head customer engagements, presales, strategy, architecture, design, and deployment of modern BSS/ OSS enterprise solutions across Sales, CPQ, CRM, Ordering, Revenue Assurance, Fraud, Churn, Catalog, and AR
- Create new business in wireless, wireline, and internet products with innovation and M&A integration
- Drive thought leadership on digital, data, and analytics transformation to for cost-effectiveness, efficiency, and operational excellence with engineering
- Achievements:
- Headed strategic initiatives and presales with solution architecture, software engineering, and process innovation
- Led global product teams of 20+ managers, 300+ Engineers, 10+ SAs/ BAs, and 5+ LPMs for 2X efficiency using LEAN
- Led 30%+ process efficiencies with data driven solutions on Amdocs, Ericsson, and Open Net C/ OSS platforms
- Led 20+ new/ enhancement implementations across B/OSS conversion, transformations, and M&As of $5-20M
- Led 30%+ savings for CPQ, CRM, Ordering, Revenue Assurance, Fraud, Churn, Invoicing, MDM, and AR solutions
- Assessed, strategized, and planned capacities for DB and VM migration to AWS with IaaS model from on-premises
- Contributed to SRE with strategic monitoring and control of SLI/ SLO/ SLA on legacy VMs hosting BSS/ OSS functions
- Led 50%+ QoQ data quality improvement, and 30% fewer fallouts on informatica, Power BI, and Big Data solutions
- Evaluated and delivered PoC for data usage migration to AWS to achieve 30%+ resilience and cost savings
Education
Master of Science - Artificial Intelligence And Robotics
MIT Sloan School
02.2020 - 06.2020
Master of Science - Cloud Computing
University of Texas At Austin
Austin, TX 02.2021 - 10.2021
MBA - Global Leadership
The University of Texas At Dallas
Richardson, TX 05.2013 - 05.2015
Master of Science - Chief Technology Officer Program
University of Pennsylvania
Philadelphia, PA 03.2022 - Current
Partner Training On Google Dialog Flow - Conversational AI
Google Partner
10.2021 - 11.2021
Partner Training On Google Cloud Architecture - Cloud Computing Architecture
Google Partner
Partner Training - Customer Data Platform
Action IQ Partner
AWS SA Associate Certified - Cloud Computing
Amazon Web Services
11.2021 - 11.2024
ITIL V3 Foundation Certified -
IT Infrastructure Library
06.2015 - 06.2015
Professional Architect - Enterprise Architecture
The Open Group Architecture Foundation
09.2017 - 09.2017
Skills
Strategic planning
Presentations and public speaking
Technology advisory
Technology Thought Leadership
IT Management and delivery
Corporate strategy development
Project Management
Application/database design
Compliance Oversight
Budgeting
General management and administration
Business administration
System design and implementation
Negotiation
Technology utilization optimization
New product introductions
Change Management
Relationship building and retention
Data analysis
Business planning
Operations management
Financial Management
Cloud-based environments
Performance metrics analysis
Technological analysis
Business Development
Staff Management
Contract Management
Reporting capabilities
Data Collection
Accomplishments
- Passionate and success driven Senior IT Executive for large scale customer obsessed Digital, Data, AI, and Edge solutions
- Accountable for financials, I led POC, MVP, Architecture, and commercials for SoW, RFP, and RFI with Bid Analysis, Forecasting
- Implemented products and services solutions for Telecom, Media, Manufacturing, CIO, and cross industry (Hi-tech, Banking, Healthcare, etc.) retail and business use cases
- Built sustainable client relations with fortune 100, pitched strategic initiatives to break silos, simplify, remove technology debts, and bring end to end efficiency at global level
- Steered organization north star in frugality and raised bars with Agile and DevOPS best practices
- Successfully led contracts, renewals, and reviewed for compliance with standard practices
- Built, reviewed, and augmented pipelines, client retention strategy, org structure, and staffing needs for ongoing and strategic work
- Hired of key technology skills to ensure teams are effectively balanced, billing contracts, and driving financial targets
- Partnered with key external and internal stakeholders for strategic relationships, delivery governance, standards, assignments, measurements, and controls while managing complex workflows and activities
- Key Achievements:
- Generated $30M+ consultative products and services sales in Intelligent Process Automation, Operations, Retail and Business Channel Experience, CRM, CPQ, Sales, Marketing, Revenue Management, CIO functions, etc
- Led strategic initiatives of $40M+ annually in $1B+ revolving contract
- Brought 99% accuracy in large M&A integrations
- Helped 24x7 operations of 100M+ users, owned 13+ SLAs and led 300-500 size global teams to achieve 75%+ OKRs
- Helped CXOs build intelligent automation startups reduce TCOs by 50%+ and boost KPIs 20%+ on request, incident, problem, and change tickets resolution for an annual saving up to $10-12M
- Have reduced defects/ tickets by 10+% quarterly, reduced handling time by 50%+, and supported 20+% customer growth across lines of businesses serving 100M+ users
- Led technology consulting on distributed DCs hosting VMs, LBs, Auto Scaling, HA, and Security assets
- Improved RTO, RPO and MTBF with automations using cognitive methods, Data Analytics, and RPA
- Built strategic Data and Analytics solution consulting for fortune 100 companies
- Transacted flexibly with both C-levels and SMEs for multi-year 9-digit revolving deals.
Certification
AWS Solution Architect
Interests
Social Activities
Technology Roundtables
ESG Thought Ledaership
Technology Though Leadership
Business Analytics
Innovation
Technology Cross-Polination
Timeline
Master of Science - Chief Technology Officer Program
University of Pennsylvania
03.2022 - Current
Mentor, Advisor
Intelliact, CTO
01.2022 - Current
AWS SA Associate Certified - Cloud Computing
Amazon Web Services
11.2021 - 11.2024
AWS Solution Architect
11-2021
Google Architecture Partner Training
11-2021
Google Dialog Flow Partner Training
11-2021
AWS Machine Learning Partner Training
11-2021
Amazon Connect Partner Training
11-2021
Partner Training On Google Dialog Flow - Conversational AI
Google Partner
10.2021 - 11.2021
Cloud Computing (AWS, Azure, and Google Cloud)
10-2021
Master of Science - Cloud Computing
University of Texas At Austin
02.2021 - 10.2021
VP Client Services | Chief Architect | Field
VIRTUSA
01.2021 - 12.2021
Master of Science - Artificial Intelligence And Robotics
MIT Sloan School
02.2020 - 06.2020
Senior Manager | Chief Solutions Architect
ACCENTURE
04.2019 - 10.2020
Senior Principal | Presales Solution Architect
INFOSYS LIMITED
12.2017 - 03.2019
Professional Architect - Enterprise Architecture
The Open Group Architecture Foundation
09.2017 - 09.2017
TOGAF
09-2017
Principal Enterprise Solutions Architect
IBM & AT&T
09.2015 - 10.2017
ITIL V3 Foundation Certified -
IT Infrastructure Library
06.2015 - 06.2015
ITIL V3
06-2015
MBA - Global Leadership
The University of Texas At Dallas
05.2013 - 05.2015
Senior Manager
AMDOCS INC
01.2001 - 09.2015
Partner Training On Google Cloud Architecture - Cloud Computing Architecture
Google Partner
Partner Training - Customer Data Platform
Action IQ Partner