Summary
Overview
Work History
Education
Skills
Timeline
CAMPUS INVOLVEMENT
Generic
Surya Prakash

Surya Prakash

San Francisco,CA

Summary

  • How Business Can Build and Maintain Trust – Developed a research-backed presentation analyzing corporate strategies for building customer trust and sustaining long-term relationships. Emphasized ethical practices, transparency, and communication as key drivers.


  • Performance Management in Marriott Hotels – Authored a paper and presentation on performance management systems in hospitality. Evaluated Marriott’s practices, identifying strengths and areas for improvement in employee engagement, productivity, and service delivery.

Overview

2
2
years of professional experience

Work History

Service Associate

Hotel De La Poste & Du Lion D'or
07.2022 - 12.2022
  • Worked in Restaurant and Banquets as a Service Associate.

ITC Grand Goa Resort & Spa
12.2020 - 04.2021
  • Effectively executed the Mise-En-Place for Pavilion A-La-Carte Restaurant and the Banquets along with restaurant service.
  • Worked in various sections like Pavilion, Tempero, Gardmanger as part of Food Production.
  • Resolved guest requests and concerns.
  • Updating registration cards, C – forms of guests.

Education

Advance Program in International Hospitality Administration -

International Institute of Hotel Management - IIHM
01.2022

Bachelor of Arts - Hospitality Management

University of West London - UWL
01.2022

Master of Science - Business Analytics

Golden Gate University
San Francisco, CA
12-2025

Skills

    Programming Languages: Python, SQL (MySQL)

    Data visualization expertise

    Data analysis and modeling

    Business Tools: Microsoft Excel, PowerPoint, Word, JIRA

    Soft Skills: Problem-Solving, Communication, Stakeholder Collaboration, KPI Analysis

Timeline

Service Associate

Hotel De La Poste & Du Lion D'or
07.2022 - 12.2022

ITC Grand Goa Resort & Spa
12.2020 - 04.2021

Bachelor of Arts - Hospitality Management

University of West London - UWL

Advance Program in International Hospitality Administration -

International Institute of Hotel Management - IIHM

Master of Science - Business Analytics

Golden Gate University

CAMPUS INVOLVEMENT

  • Led the team in planning and executing Social and Digital Marketing for Realia (experiential learning) and Kiosk. September 2021
  • Participated actively in F&B service for Indi-Smart Breakfast. February 2020
  • Attended life skill seminar conducted by Apollo Hospital. December 2019
  • Selected in F&B team to serve the VIPs for Global Fiesta -IIHM Food Festival. November 2019
  • Campaigned for Swatch Bharat - 'Go Green Go Clean'. October 2019
  • Participated in Poster making & Best out of Waste competition. September 2019
  • Led the volunteer team in Airtel 10K Marathon. August 2019

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