Marty Cullen
Raleigh,NC
Summary
I am pursuing a full-time role that allows me to develop my technical skillset, assist people with technical support, and gain work experience that will continue to let me grow professionally.
Overview
10
10
years of professional experience
Work History
Associate Service Desk Analyst
Altera Digital Health
06.2024 - 02.2025
- Engaged in user support interactions via telephone, chat and email platforms
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
- Addressed user customer service concerns and decided when to escalate problems to specialist team members
- Patched software and installed new versions to eliminate security problems and protect data
- Created user accounts and assigned permissions
- Researched and identified solutions to technical problems
- Responded to customer inquiries and provided technical assistance over phone.
IT Assistant
L&M Companies
05.2019 - 07.2019
- Company Overview: LMcompanies.com
- Configured laptops to be distributed throughout the company
- Fixed and replaced computer hardware for compromised devices after a cyber attack
- Managed setup and installation of new devices for employees
- Learned about user permissions and using active directory to manage company network
- Learned about server room upkeep and general maintenance
Founder
Alpha Pack Games
08.2015 - 05.2017
- After school club for designing and creating video games
- Founded club in partnership with computer department at high school
- Team leader in brainstorming and development of game projects
- Developed games using the Unity engine, working in C#
Education
Bachelor of Arts - Information Technology
UNC Charlotte
Charlotte, NC05.2023
High School Diploma -
Heritage High School
Wake Forest, NC05-2017
Skills
Operating systems:
- Windows
- IOS
- Linux
Programming Languages:
- C#
- C
- Java
- Visual Basic
- SQL
- Python
Tools:
- Active Directory
- ServiceNow
- Git
- MySQL/Maria
- Eclipse
- Visual Studio
- VSCode
Soft skills:
- Good communication skills, and I take ownership of my responsibilities
- Provide clear, patient, and effective technical support to users with varying levels of technical expertise
- Ability to clearly convey ideas in both written and spoken formats
- Dedicated to providing friendly and effective customer service
- Prioritizing tasks and managing workload efficiently
- Comfortable working as a team member, as well as leading a team
- Being reliable, responsible, and committed to doing quality work
Accomplishments
Top Performer for Customer Satisfaction Surveys in August 2024
Activities
Alpha Pack Games
08/01/15 - 05/31/17
Founder, team leader, programmer
After school club for designing and creating video games, founded in partnership with computer department at Heritage High School. Lead team in brainstorming and development of game design projects. Developed games using the Unity engine, working in C++, C#, Java, and JavaScript.
Timeline
Associate Service Desk Analyst
Altera Digital Health
06.2024 - 02.2025
IT Assistant
L&M Companies
05.2019 - 07.2019
Founder
Alpha Pack Games
08.2015 - 05.2017
Bachelor of Arts - Information Technology
UNC Charlotte
High School Diploma -
Heritage High School
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