- Exploring various forms of art, such as drawing, painting, and 3D art, to nurture creativity and personal growth
- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Engaging in food photography and sharing culinary creations on social media
Surya Suresh Pandian
Prospect,CT
Summary
Dynamic Front Office Manager at Holiday Inn Cheshire with a proven track record in optimizing workflows and enhancing customer relations. Skilled in staff training and development, I effectively resolved guest issues, fostering loyalty and satisfaction. My strong multitasking abilities and attention to detail ensured accurate billing and seamless operations, contributing to a positive guest experience.
Developed strong leadership and administrative skills in hospitality environment, seeking to transition into new field. Skilled in managing teams and optimizing operational processes. Focused on delivering exceptional service and efficiency improvements in any professional setting.
Overview
3
3
years of professional experience
Work History
Front Office Manager
Holiday Inn in Cheshire
07.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Front Desk Associate
Holiday Inn Cheshire
11.2022 - 07.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Resolved guest issues effectively, ensuring a positive customer experience.
Education
Biology
Southern Connecticut State University
New Haven, CT12-2025
Associate of Science - Biology
Gateway Community College
New Haven, CT06-2022
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Records management
- Data entry
- Documentation and control
- Staff training and development
Interests
Languages
Tamil
Native or Bilingual
English
Full Professional
Timeline
Front Office Manager
Holiday Inn in Cheshire
07.2024 - Current
Front Desk Associate
Holiday Inn Cheshire
11.2022 - 07.2024
Biology
Southern Connecticut State University
Associate of Science - Biology
Gateway Community College
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