Susan Abdelruhman
Orland Park,IL
Summary
Dynamic professional with a strong background in medical management at Autism Clinics, excelling in patient scheduling and record management. Proven ability to enhance team performance through effective communication and problem-solving skills, fostering a loyal client base and ensuring compliance with healthcare regulations. Committed to delivering exceptional service and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cosmetologist
Self-employeed
05.2001 - 03.2025
- Provided personalized consultations to clients on bridal hair and makeup styles.
- Applied a variety of cosmetic techniques for diverse client preferences.
- Trained junior staff on best practices in hairstyling and makeup application.
- Collaborated with wedding planners to ensure cohesive bridal looks.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
Medical Manager
Autism Clinics
03.2016 - 04.2020
- Organized patient records and ensured compliance with healthcare regulations.
- Scheduled appointments and managed physician calendars efficiently.
- Handled patient inquiries and resolved concerns with empathy and professionalism.
- Coordinated billing processes and verified insurance information accurately.
- Maintained office supplies and equipment to ensure smooth operations.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Managed staff scheduling and set patient scheduling policy.
- Maintained and managed filing, chart keeping and organizational systems for practice.
Pulmonary
Pulmonary Consultants
08.2006 - 02.2012
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Buisness
Moraine Valley Community College
Palos Hills, IL05-2003
Skills
- Medical billing
- Patient scheduling
- Record management
- Time management
- Effective communication
- Conflict resolution
- Problem solving
- Team collaboration
- Strong work ethic
- Critical thinking
Certification
- Licensed Cosmetologist
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Medical Manager
Autism Clinics
03.2016 - 04.2020
Pulmonary
Pulmonary Consultants
08.2006 - 02.2012
Cosmetologist
Self-employeed
05.2001 - 03.2025
Buisness
Moraine Valley Community College