Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Ackles

Carrollton,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

CareCentrix
05.2023 - Current
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Verified patient insurance eligibility and entered patient information into system.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Provided excellent customer service to patients and medical staff.
  • Resolved customer complaints using established follow-up procedures.
  • Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
  • Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Managed approximately 60 incoming calls, outgoing calls, emails, and faxes per day from customers.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Patient Access Specialist

AmerisourceBergen
10.2022 - 05.2023

Registered Medical Assistant

West Georgia Urology
07.2012 - 09.2019

Education

Diploma in Medical Assisting, Honor Graduate -

Georgia Medical Institute-Dekalb
Atlanta, GA

GED -

West Georgia Technical College
La Grange, GA
05.1998

Skills

  • Coordinating documents
  • Teamwork and Collaboration
  • Documentation And Reporting
  • Client Relationship Management
  • Goal-Oriented
  • Goal Setting
  • Account Management
  • Complaint Management
  • Customer Service
  • Issue Resolution

Timeline

Patient Care Coordinator

CareCentrix
05.2023 - Current

Patient Access Specialist

AmerisourceBergen
10.2022 - 05.2023

Registered Medical Assistant

West Georgia Urology
07.2012 - 09.2019

Diploma in Medical Assisting, Honor Graduate -

Georgia Medical Institute-Dekalb

GED -

West Georgia Technical College

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Susan Ackles