Tristen Render
Cincinnati,OH
Summary
Dynamic OBGYN Patient Care Coordinator at UC Health with a proven track record in enhancing patient satisfaction and streamlining communication. Skilled in coordinating documents and fostering client relationships, I effectively managed patient flow and improved office efficiency, ensuring high-quality care delivery while adhering to HIPAA standards. Working hand in hand with community outreach to help with any social determinants barriers keeping our patients in women’s health from missing appointments. Working closely with physicians in clinical setting and behind the scenes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OBGYN Patient Care Coordinator
UC Health
Cincinnati, OH
04.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Ophthalmologist Surgery Scheduler
Cincinnati Eye Institute
Cincinnati, OH
06.2017 - 04.2021
- Streamlined administrative tasks such as record-keeping, scheduling appointments, and billing processes for improved office efficiency.
- Carried out eye surgery using operating microscopes to perform small incision surgery and laser surgery.
- Managed ophthalmic conditions, taking into account both medical and psychological aspects of patient care.
- Enhanced patient care with a thorough understanding of the latest ophthalmic technologies and advancements.
- Managed busy clinic schedules efficiently while maintaining high levels of patient care and service standards.
- Developed strong relationships with referring physicians, boosting cross-referrals between practices.
- Maintained a high level of professionalism, adhering to ethical guidelines and regulatory standards within the field of ophthalmology.
- Increased patient satisfaction through timely and accurate communication about diagnoses, treatments, and progress updates.
- Performed, ordered and interpreted results of diagnostic and clinical tests.
- Prescribed and administered topical and systemic medications to treat conditions and manage pain.
Education
Currently Enrolled In Associate Degree In Nursing - Nursing
Good Samaritan College of Nursing
Cincinnati, OHGeneral Studies -
Norwood Highschool
Norwood05.2017
Skills
- Coordinating documents
- Teamwork and collaboration
- Attention to detail
- Decision-making
- Client relationship development
Certification
CPR
Timeline
OBGYN Patient Care Coordinator
UC Health
04.2021 - Current
Ophthalmologist Surgery Scheduler
Cincinnati Eye Institute
06.2017 - 04.2021
Currently Enrolled In Associate Degree In Nursing - Nursing
Good Samaritan College of Nursing
General Studies -
Norwood Highschool