Susan Andric
Jensen Beach,FL
Summary
Have been in the Customer Service industry since I was a young girl. My Mother was very involved in Politics & our home would receive several phone calls that required phone etiquette & message taking. While raising two sons I worked at their elementary schools in the cafeteria that allowed me to be with them while raising them. After almost 18 years I applied for a receptionist position with Stuart Insurance where I was hired on the spot. I loved working at this Family owned agency. After the owner retired three years ago the book of business to a corporation. The philosophy was Quality verses quainity. . We took pride in servicing our clients & made them feel like they were our main priority. Unfortunately, the main priority is the computer system and a philosophy of quantity verses quality, I want to work for a business that is well run, has good communication with staff, offers support when needed, shows recognition, and has a healthy positive work environment.
Overview
18
18
years of professional experience
Work History
Personal Lines Insurance Sales Agent
Stuart Insurance a Division of Patriot Growth
10.2018 - Current
- Developed strong relationships with clients, leading to increase referrals and business growth.
- Negotiated favorable terms with carriers on behalf of clients, securing comprehensive coverage at competitive prices.
- Provided exceptional customer service by resolving billing issues promptly, addressing concerns professionally, and maintaining open lines of communication with policyholders throughout the lifecycle of policies.
- Established lasting rapport with customers through genuine empathy and attentiveness, leading to high levels of satisfaction and loyalty.
- Collaborated with underwriters to ensure appropriate coverage for clients at competitive rates.
Event Management Staff Member
Chantal's Distinctive Dining
07.2008 - Current
- Optimized venue layout designs to maximize space utilization while creating an inviting atmosphere for attendees.
- Built and maintained strong relationships with clients, resulting in repeat business and recommendations.
- Assisted in post-event evaluations, identifying areas for improvement and implementing changes for future success.
- Boosted attendee satisfaction by providing exceptional customer service and promptly addressing concerns.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning all areas.
Cafeteria Worker
Village Green Elementary
08.2006 - 08.2018
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Tracked meal purchases and accepted payments at cash register.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
- Provided exemplary service to students, staff, and visitors.
- Promoted healthy eating by preparing and highlighting nutritious meal options, contributing to well-being of patrons.
Education
440 Personal Lines Insurance Agent License
Andy Beverly Insurance Lines
05-2021
Airlines
School of Travel/Tourism
Pittsburghj, PA01-1987
High School Diploma -
Salem Senior High School
Salem, Oh06-1986
Skills
*Strong Customer Skills with all that I come in contact with
*Always greet all with, "How may I help you" & finish conversations with "Have a nice day"
*Address all clients first by introducing myself & then listening carefully to their inquiries
*Make sure to follow rules & procedures for processing clients insurance requests
*Knowledge of AMS, TAM & Ringcentral computer systems
*Scanning, copying, attaching, snipping tool
*Work well with others & maintain positive attitude to create fun, healthy & enjoyable work environment
Accomplishments
*Voted Most Friendly Senior year of High School
*School Related Employee of the Year 2005-2006
*Well known, like & loved my the staff members, students & their families & the community.
*Received my Personal Lines Insurance license in 2021
Timeline
Personal Lines Insurance Sales Agent
Stuart Insurance a Division of Patriot Growth
10.2018 - Current
Event Management Staff Member
Chantal's Distinctive Dining
07.2008 - Current
Cafeteria Worker
Village Green Elementary
08.2006 - 08.2018
440 Personal Lines Insurance Agent License
Andy Beverly Insurance Lines
Airlines
School of Travel/Tourism
High School Diploma -
Salem Senior High School
Similar Profiles
Layla SloanLayla Sloan
Account Manager at Patriot Growth Insurance ServicesAccount Manager at Patriot Growth Insurance Services
Jonathan LittleJonathan Little
Commerical Lines Account Manager at Patriot Growth Insurance ServicesCommerical Lines Account Manager at Patriot Growth Insurance Services
Lori HoustonLori Houston
Licensed Insurance Sales Agent at Patriot Growth LLCLicensed Insurance Sales Agent at Patriot Growth LLC