Susan C. Arnold
Whaleyville,MD
Summary
Experienced Risk Management and Technology Professional with a robust background in Cybersecurity Engineering. Proven track record of identifying, assessing, and mitigating risks across diverse IT environments to protect organizational assets and ensure compliance with industry standards and regulations. Expert in developing and implementing comprehensive security strategies, policies, and procedures to safeguard data integrity and confidentiality. Proficient in the latest cybersecurity technologies, threat analysis, and incident response. Adept at collaborating with cross-functional teams to enhance security posture and drive continuous improvement. Strong analytical skills, attention to detail, and a commitment to staying current with emerging cyber threats and solutions. Dedicated to fostering a secure and resilient technological infrastructure to support business objectives and growth.
Overview
12
12
years of professional experience
Work History
Manager, Digital & Cyber Risk Management
Raytheon Technologies
02.2021 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and through professional skills, training, tool enhancements, and personal development.
- Established metrics reporting and dashboarding for Risk Management Program.
- Developed, implemented, and streamlined the process for Enterprise Risk Management Program for annual and quarterly reporting
Sr. Technology Risk Manager
M&T Bank
12.2014 - 02.2021
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
- Wrote and implemented new policies, standards, procedures, and additional documentation to increase the maturity of risk management throughout technology
Network Engineer & Risk Manager
City of Salisbury Maryland
05.2012 - 09.2013
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Established robust infrastructure and data capacity for new applications.
- Detected intrusion attempts and promptly responded to DDoS attacks.
- Provided detailed network diagrams and procedural guidelines.
- Created VPN infrastructure and allowed for secure remote connections.
- Planned implementation of network enhancements, upgrades, and free public downtown WiFi.
Internal Help Desk Associate
Perdue Farms, Inc.
05.2012 - 09.2013
- Engaged service providers and vendors in logging support or service tickets.
- Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
- Spearheaded projects to improve service provision, performance or to resolve ongoing requirements.
- Offered preventive and remedial hands-on support for company technologies, conferencing rooms and peripherals.
- Completed troubleshooting at off-site locations.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
MBA - Business Data Analytics
Wilmington University
New Castle, DE05.2026
Master of Science - Cybersecurity
University of Maryland - University College
Hyattsville, MD05.2016
Bachelor of Science - Computer Information Systems
Towson University
Towson, MD05.2009
Skills
- Strategic Planning
- Operations Management
- Expense Tracking
- Staff Development
- Marketing
- Complex Problem-Solving
- Team Leadership
- Verbal and written communication
- Cross-Functional Teamwork
- Key Performance Indicators
- Information Security
Timeline
Manager, Digital & Cyber Risk Management
Raytheon Technologies
02.2021 - Current
Sr. Technology Risk Manager
M&T Bank
12.2014 - 02.2021
Network Engineer & Risk Manager
City of Salisbury Maryland
05.2012 - 09.2013
Internal Help Desk Associate
Perdue Farms, Inc.
05.2012 - 09.2013
MBA - Business Data Analytics
Wilmington University
Master of Science - Cybersecurity
University of Maryland - University College
Bachelor of Science - Computer Information Systems
Towson University
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