Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
TruckDriver

Susan Biggerstaff

Alturas,CA

Summary

I am a highly motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Also known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for all. A quick study and Jayne of all trades Im sure I will meet all expectations placed on me.

Overview

9
9
years of professional experience

Work History

Full Service Gas Tech/ Propane Fills

Chevron And Texaco
01.2020 - 01.2021
  • Disassembled, repaired and reassembled equipment in good working order.
  • Educated customers on use, care and adjustments of appliances.
  • Diagnosed issues with appliances and made repairs.
  • Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Waitress/Bartender/BlackJack Dealer

Hotel Nevada And Gambling Hall
01.2017 - 01.2020
  • Communicated with winners and losers about processes.
  • Dealt cards and winnings to customers.
  • Completed daily money reports and balancing.
  • Promoted VIP cards and packages to returning customers and new ones.
  • Inspected, shuffled and delivered cards to guests in play at gaming table.
  • Handled [Number] cash out and buy in transactions each night.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Learned and followed company procedures to maintain consistency and standards.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.

Red Lion Inn / Mistys Fine Dining

Red Lion Inn
02.2014 - 01.2017
  • Set up banquet tables and chairs based on event requirements.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Accomplished multiple tasks within established timeframes.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.

Cocktail Waitress/restaurant Waitress

Modoc Lanes And Lamplighter Restaurant
01.2012 - 01.2014
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Language Arts And Drama

Lassen College
Susanville Ca
01.2033

Skills

  • Complex Problem Solving
  • Critical Thinking
  • Equipment Inspection
  • Routine Maintenance
  • Profit Margins
  • Cost Savings
  • Technical Documentation
  • Hand Tools
  • Team Meetings
  • Customer Satisfaction
  • Maintenance Inspections
  • Creative Solutions
  • Safety and Sanitation Standards
  • Food Preparation and Safety
  • Maintaining Clean Work Areas
  • Food and Beverage Management
  • Conflict Management
  • Customer Retention
  • Cash Register Operations
  • Patron Engagement
  • Money Collection

Additional Information

In addition to my qualifications, I'd like to add that my fiancee' and I enjoy the outdoors and gardening immensly. We had the best and greenest yard on our block and work together to make our entire environment clean safe and beautiful.


Timeline

Full Service Gas Tech/ Propane Fills

Chevron And Texaco
01.2020 - 01.2021

Waitress/Bartender/BlackJack Dealer

Hotel Nevada And Gambling Hall
01.2017 - 01.2020

Red Lion Inn / Mistys Fine Dining

Red Lion Inn
02.2014 - 01.2017

Cocktail Waitress/restaurant Waitress

Modoc Lanes And Lamplighter Restaurant
01.2012 - 01.2014

Language Arts And Drama

Lassen College

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Susan Biggerstaff