Open To Work
Susan Brittain
Greenbank,WA
Summary
Strategic Business Operations Manager with expertise in financial oversight and HR management. Led system migrations to improve efficiency and support strategic initiatives. Experienced in contract management and payroll administration, achieving impactful results across diverse markets. Demonstrated success in leading month-end close processes and supporting audits, ensuring financial integrity and compliance in North American operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Operations Manager
THE NAV PEOPLE, INC.
Las Vegas, NV
01.2023 - Current
- Oversaw finance, payroll, HR, and sales operations for US and Canadian entities, ensuring alignment with organizational goals.
- Direct semi-monthly US and CAD payroll through PEO platform; oversee compliance and reporting.
- Calculate and manage monthly sales commissions.
- Lead month-end close support, including multi-account bank reconciliations and balance sheet preparation.
- Supported annual audit preparation and documentation, facilitating accurate financial reporting and compliance.
- Managed 401(k) contributions and loan repayments through payroll system.
- Managed General Liability and Directors & Officers insurance policies, mitigating risk and ensuring compliance.
- Oversee hiring, terminations, severance documentation, and HR compliance.
Sales Operations Lead
THE NAV PEOPLE, INC.
Las Vegas, NV
01.2021 - 01.2023
- Led SaaS transition strategy, identifying and partnering with regional Cloud Solution Providers (CSPs) to enhance service delivery.
- Collaborated with Sales Directors to optimize subscription pricing, increasing competitiveness of internal IP and third-party solutions.
- Developed and executed sales contracts for Net New and GTAE business.
- Ensured contract compliance, subscription accuracy, and alignment with billing and operations.
- Oversaw Microsoft PartnerSource licensing management for NAV and Business Central clients globally, ensuring compliance and operational alignment.
- Supported customers across North America, Europe, Australia, and Caribbean markets.
Staff Accountant II
THE NAV PEOPLE, INC.
Las Vegas, NV
01.2019 - 01.2021
- Oversaw full-cycle AP and GL entries, enhancing accuracy of financial reporting.
- Performed monthly US and Canadian bank reconciliations, ensuring consistency in financial records.
- Reconciled deferred expenses and fixed assets, maintaining integrity of financial statements.
- Led Microsoft Business Central system upgrade and redesigned chart of accounts to enhance financial data integrity.
- Performed annual 1099 vendor compliance review to maintain regulatory adherence.
Staff Accountant
FORESEE CONSULTING LLC
Las Vegas, NV
01.2017 - 01.2019
- Produced executive-level financial reporting using Jet Reports (Rolling P&L, Balance Sheet, Budget vs. Actual).
- Delivered monthly reporting packages to meet executive deadlines and inform decision-making.
- Conducted variance analysis and financial trend reporting to identify insights and inform strategic planning.
- Performed balance sheet reconciliations including accruals, prepaids, leases, and debt amortizations.
- Managed bi-weekly AP and aligned cash flow to support financial stability.
Finance & HR Manager
OMNICO GROUP
Duluth, GA
01.2014 - 01.2016
- Oversaw finance operations as Interim Finance Director from 2015 to 2016.
- Managed general ledger, accounts payable, accounts receivable, and semi-monthly payroll, ensuring accuracy of financial reporting.
- Directed full-cycle accounting and HR operations for US entity in collaboration with global finance leadership.
- Collaborated with executive team on revenue recognition and GAAP compliance.
- Led system migration from NAV and Exchequer to SAP, reducing manual reporting by ~50%.
- Directed onboarding processes and conducted compensation analysis, enhancing employee retention strategies.
- Coordinated with immigration counsel to secure L-1 visas for international executives, supporting global talent mobility.
Director of Finance, HR & Administration
CENIUM NORTH AMERICA
Las Vegas, NV
01.2011 - 01.2014
- Oversaw accounting, HR, and administrative functions, ensuring compliance and operational efficiency for North American operations.
- Managed GL, AP, AR, payroll, and HR compliance, ensuring financial integrity and adherence to regulations.
- Led Microsoft Dynamics NAV implementation and migrated data from QuickBooks, streamlining accounting processes and improving data accuracy.
- Coordinated domestic and international employee documentation and visa processes, facilitating compliance and smooth relocations.
- Authored and implemented company Employee Handbook.
Education
Bachelor of Science - Accounting
WGU
Associate of Arts - Business Administration
County College of Morris
Skills
- Month-End Close & Financial Reporting
- General Ledger Management
- Payroll administration
- Payroll Administration (US & Canada)
- Contract management
- Contract Development & Management
- 401(k) & Benefits Administration
- Benefits administration
- Risk management
- SaaS procurement
- Microsoft Dynamics NAV
- Microsoft Business Central
- SAP
- Advanced Excel
- Jet Reports
- Microsoft 365
- Microsoft Licensing (NAV & Business Central)
- System upgrades
Certification
- Master Certificate in Human Resources, eCornell
- Senior Professional in Human Resources (SPHR), HR Certification Institute, Lapsed
- LS Retail POS Base Certified
- Microsoft Dynamics NAV Trade & Financials Boot Camp
- Co-Author, Crocheting for Dummies Publications
Systems
- Microsoft Dynamics NAV
- Microsoft Business Central
- SAP
- Microsoft 365
- Jet Reports
- Advanced Excel
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteSalary Range
$75000/yr - $120000/yrTimeline
Business Operations Manager
THE NAV PEOPLE, INC.
01.2023 - Current
Sales Operations Lead
THE NAV PEOPLE, INC.
01.2021 - 01.2023
Staff Accountant II
THE NAV PEOPLE, INC.
01.2019 - 01.2021
Staff Accountant
FORESEE CONSULTING LLC
01.2017 - 01.2019
Finance & HR Manager
OMNICO GROUP
01.2014 - 01.2016
Director of Finance, HR & Administration
CENIUM NORTH AMERICA
01.2011 - 01.2014
Bachelor of Science - Accounting
WGU
Associate of Arts - Business Administration
County College of Morris