Susan Brown
Baptist Shared Services Pharmacy
Shelbyville,KY
1
Certification
15
years of professional experience
Oversaw prescription accuracy efforts within dynamic pharmacy settings.,Facilitated collaboration among prescribers, insurance representatives, and customers to troubleshoot challenges.,Exhibited strong interpersonal and multitasking capabilities to enhance service delivery.
Work History
Certifed Patient Engagement Technician
1 Year- Coordinated with healthcare providers to resolve medication-related inquiries efficiently.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Senior Certified Pharmacy Technician
13 Years 10 Months- Ensured compliance with safety regulations and pharmacy policies consistently.
- Assisted pharmacists in accurate preparation and verification of prescription medications.
- Mentored junior technicians on operational standards and procedures effectively.
- Communicated medication instructions to patients clearly and concisely.
- Coordinated swiftly with healthcare providers to resolve prescription-related issues.
- Monitored medication expiration dates, organized stock, and removed outdated products efficiently.
- Managed pharmacy workflow, maintaining adherence to state regulations and operational efficiency.
- Participated in continuing education programs to enhance professional knowledge and skills.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Ordered prescription refills as requested by physicians or authorized personnel.
- Developed and maintained positive relationships with patients and healthcare providers.
- Coordinated with healthcare providers to clarify prescription orders.
Education
Bachelor of Science - Criminal Justice
Skills
Achieved accurate medication preparation and verification of prescriptions
enhancing patient safety.
Streamlined inventory management processes to improve resource availability.
Elevated patient counseling and insurance processing experiences
resulting in higher satisfaction rates.
Leveraged strong communication skills to enhance patient and team interactions.
Resolved complex problems effectively
contributing to improved service delivery.
Maximized time management to complete tasks efficiently and effectively.
Maintained high standards of accuracy in data entry operations.
Delivered precise prescription filling
reducing error rates significantly.
Certification
- Certified Pharmacy Technician (CPhT) since 2014
- Lifetime member of Pi Gamma Mu - Alabama Delta Chapter International Honor Society in Social Sciences
References
References available upon request.
Timeline
Certifed Patient Engagement Technician
Baptist Shared Services Pharmacy
08.2025 - CurrentRead More
Senior Certified Pharmacy Technician
Kroger
10.2011 - 08.2025Read More
Troy University
Bachelor of Science from Criminal Justice
Read More