Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

Susan Burgoyne

Hillsboro,OR

Summary

Dependable and hardworking office assistant/cashier/customer service offering strong multitasking, problem-solving, and communication skills, as well as strengths in learning quickly, accuracy, with effective team player attitude. Consistent at providing any assistance needed to co-workers and giving customer positive experiences to drive loyalty and repeat business. Well trained in office and sales areas and flexible with changing business needs.

Overview

26
26
years of professional experience

Work History

Pro Cashier/Sales Support Specialist

Home Depot
09.2022 - Current
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions
  • Streamlined checkout process for increased efficiency and reduced waiting times
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Office Specialist 2

State Of Oregon-DHS
05.2020 - 04.2021
  • Executed department filing system to organize and improve child welfare files
  • Provided clerical support, addressing routine and special requirements such as utilizing government software for relative searches
  • Developed correspondence letters, memos and emails
  • Managed care and maintenance of state vehicles used for transport of children and case workers.

Cashier/Sales Assistant

Fred Meyer
11.2016 - 05.2020
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers by providing knowledgeable assistance
  • Operated cash register for cash, check and credit card transactions with 99% accuracy
  • Counted cash in register drawer at end of shift
  • Educated customers on promotions to enhance sales
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Worked closely with PICs and managers to solve problems and handle customer concerns as well as theft deterrence.

Homemaker/Household Manager

Residence
09.2001 - 10.2016
  • Managed financial operations for household of 5 members
  • Performed cleaning and organization duties as well as running errands
  • Scheduled appointments for medical, dental and self-care needs
  • Investigated cost-effective home and health improvements and implemented changes to increase savings.

Office Assistant/Sales Assistant

Trimac Panel Products
03.2001 - 09.2001
  • Oversaw automated tracking and documentation of data, client correspondence, data entry and office operations
  • Managed smooth processing of sales department paperwork to support office productivity
  • Supported sales and administrative staff with effective correspondence management, document coordination and customer relations
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements such as training new hires
  • Greeted numerous visitors, including VIPs, vendors and interview candidates as well as operated multi-line phone system.

Office Manager/Sales Assistant

Pacific Rubber & Packing
08.1999 - 04.2000
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Met challenging quotas for productivity and accuracy of work
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements such as filling inventory requests from clients to ensure seamless productivity
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Improved customer satisfaction through application of effective conflict resolution and problem-solving skills.

Accounts Payables/Receptionist

Innovative Cereal Systems
01.1999 - 06.1999
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
  • Used Great Plains and Great Plains Dynamics to accurately manage company accounts
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Education

Associate of Arts - English And Wildlife Biology

Mt. Hood Community College
Gresham, OR

Skills

  • Self-motivated team player, capable of handling multiple tasks with limited supervision and problem solving ability
  • Professional communication skills; detail oriented with excellent spelling and grammar
  • Microsoft word, reception, mail, fax, copiers
  • Type 50wpm/Ten-key by touch
  • Cash register
  • A/P, general ledger, inventory, contracts
  • Maintained vehicles for State purposes
  • Supervised and taught teenagers and young children

Accomplishments

  • Clerical skills
  • Computer literate in Microsoft Word
  • Learned and was responsible for Accounts Payables utilizing Great Plains and Great Plains Dynamics
  • Trained and mentored 8 employees.

Hobbies and Interests

  • Working with animals
  • Reading
  • Gardening
  • Outdoor activities

Timeline

Pro Cashier/Sales Support Specialist

Home Depot
09.2022 - Current

Office Specialist 2

State Of Oregon-DHS
05.2020 - 04.2021

Cashier/Sales Assistant

Fred Meyer
11.2016 - 05.2020

Homemaker/Household Manager

Residence
09.2001 - 10.2016

Office Assistant/Sales Assistant

Trimac Panel Products
03.2001 - 09.2001

Office Manager/Sales Assistant

Pacific Rubber & Packing
08.1999 - 04.2000

Accounts Payables/Receptionist

Innovative Cereal Systems
01.1999 - 06.1999

Associate of Arts - English And Wildlife Biology

Mt. Hood Community College

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Susan Burgoyne