Susan Byram
Miranda,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
28
28
years of professional experience
1999
1999
years of post-secondary education
Work History
Senior Shift Supervisor
Miranda Petroleum
Miranda, California
04.2024 - Current
- Implemented initiatives designed to increase productivity and reduce costs.
- Resolved issues related to damaged or missing items by proactively contacting companies and coordinating solutions.
- Adhered to all local, state, and federal regulations related to safety standards.
- Ensured that all staff followed safety protocols and procedures.
- Performed administrative tasks such as filing paperwork or ordering supplies.
- Addressing customer concerns promptly while providing excellent customer service.
- Managed the ordering process to ensure timely and accurate delivery of supplies.
Senior Shift Supervisor
Miranda Market
Miranda, Ca
02.2022 - 04.2024
- Resolved customer complaints promptly using effective problem solving techniques.
- Implemented initiatives designed to increase productivity and reduce costs.
- Trained new employees on operational procedures and company policies.
- Oversaw cleaning operations to maintain a pristine and safe environment for staff and customers.
- Managed budget effectively to optimize resource allocation and enhance operational efficiency.
- Managed inventory by efficiently stocking products and placing timely orders to ensure optimal availability.
- Managed vendor relationships to optimize supply chain efficiency.
- Executed cash handling protocols to optimize shift performance and uphold security standards.
Senior Shift Supervisor
Miranda Market
Miranda, CA
08.2009 - 09.2021
- Resolved customer complaints promptly using effective problem solving techniques.
- Resolved customer complaints in a timely manner.
- Implemented initiatives designed to increase productivity and reduce costs.
- Maintained cleanliness and organization of the workspace to ensure a safe and welcoming environment.
- Managed cash handling operations to ensure accuracy and compliance with company policies.
- Coordinated and executed ordering processes to ensure timely availability of essential materials.
- Determined product pricing to align with market trends and company profitability goals.
- Cultivated strong vendor relationships to enhance service delivery and operational efficiency.
Bank Teller
North Valley Bank
02.2008 - 08.2009
- Assisted customers with basic technical issues related to digital banking platforms.
- Researched customer inquires regarding their accounts using internal banking systems.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Handled incoming phone calls to assist customers with inquiries and provide information.
- Enhanced customer experience by offering promotional items to highlight bank services.
- Processed cash transactions with precision, maintaining accuracy in all financial dealings.
- Maintained the confidentiality of client information, upholding the bank's privacy standards.
Store Manager
Papa Murphy's
Fortuna, California
08.1997 - 10.2007
- Created weekly work schedules for store personnel while adhering to state and ferderal labor laws.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Resolved customer complaints in a timely manner.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Fortuna Union High School
Fortuna, CaliforniaSkills
- Inventory management
- Vendor relations
- Cash handling
- Safety compliance
- Employee training
- Customer service
- Supply ordering
- Budget management
- Problem solving
- Team leadership
- Staff development
- Scheduling expertise
- Team management
- Operational efficiency
- Conflict resolution
References
References available upon request.
Timeline
Senior Shift Supervisor
Miranda Petroleum
04.2024 - Current
Senior Shift Supervisor
Miranda Market
02.2022 - 04.2024
Senior Shift Supervisor
Miranda Market
08.2009 - 09.2021
Bank Teller
North Valley Bank
02.2008 - 08.2009
Store Manager
Papa Murphy's
08.1997 - 10.2007
Fortuna Union High School