Susan Callahan
Norwood,MA
Summary
Resourceful Senior Assistant known for highly productive and efficient task completion. Skilled in time management, administrative support, and project coordination. Excel in communication, adaptability, and problem-solving to enhance team performance and meet organizational objectives.
Overview
38
38
years of professional experience
Work History
Senior Assistant Branch Manager
Dedham Savings
Dedham, Massachusetts
12.1986 - Current
- Reviewed incoming emails and responded or forwarded them to the appropriate personnel.
- Maintained filing systems both electronically and physically for easy retrieval of data when needed.
- Developed strong relationships with customers through excellent communication skills.
- Provided administrative support to senior executives in a fast-paced office environment.
- Assisted in the development and implementation of office policies and procedures to improve operational efficiency.
- Handled confidential information with discretion, adhering to privacy policies and regulations.
- Oversaw office supply inventory, placing orders and managing vendor relationships to ensure timely restocking.
- Provided training and guidance to junior administrative staff, enhancing team skills and performance.
- Conducted periodic inventory audits to ensure accuracy and accountability of office assets.
- Served as a liaison between senior management and staff, fostering communication and addressing concerns.
- Implemented filing and organizational systems to enhance office efficiency and document management.
- Oversaw the maintenance of office equipment and technology, coordinating repairs and upgrades as needed.
- Handled confidential information with discretion and integrity.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Stocked inventory and ordered office and kitchen supplies.
- Encouraged and improved cross-department internal communication.
- Answered phones and routed voicemails to respective employees.
- Assisted other branches when needed during peak periods or special projects.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
Education
Associate of Arts - Liberal Arts And Sciences
Massasoit Community College
Brockton, MA05-1989
Timeline
Senior Assistant Branch Manager
Dedham Savings
12.1986 - Current
Associate of Arts - Liberal Arts And Sciences
Massasoit Community College