Overview
Work History
Education
Skills
Timeline
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Susan Carney

Jacksonville,FL

Overview

25
25

20+ Years of professional experience

Work History

Optometric Technician

Val-U-Vision
Orange Park, FL
05.2009 - 04.2010
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Communicated with ophthalmic companies to keep inventory at appropriate levels.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Assisted with dilating patients or using eye medications when directed by optometrist.

Call Center Agent, Inbound Sales

AT&T Call Center
Jacksonville, FL
11.2007 - 05.2008
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Maintained user account data by initiating account access and establishing in database.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.

Licensed Neuromuscular Massage Therapy

Absolute Medical Clinic
Jacksonville , FL
05.2004 - 03.2007
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Worked with clients to ascertain medical history, potential issues and areas needing support.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.

Education

Licensed CNA (inactive) - Certified Nursing Asst

Perfect C.N.A Training Academy
Jacksonville, FL
05.2011

License - Massage Therapy

Southeastern School of Neuromuscular And Massage T
Jacksonville, FL
09.2001

Bachelor of Arts - Philosophy And Religious Studies

Kent State University
Kent, OH
05.1982

Skills

  • Patient Engagement
  • Medical History Collection
  • In-Service Training
  • Clerical Support
  • Equipment Disinfection
  • Post-Surgical Care
  • Accurate Recordkeeping
  • Administrative Duties
  • Medical Histories and Vital Statistics
  • Insurance Form Processing
  • Patient Care Technician (PCT)

Timeline

Optometric Technician

Val-U-Vision
05.2009 - 04.2010

Call Center Agent, Inbound Sales

AT&T Call Center
11.2007 - 05.2008

Licensed Neuromuscular Massage Therapy

Absolute Medical Clinic
05.2004 - 03.2007

Licensed CNA (inactive) - Certified Nursing Asst

Perfect C.N.A Training Academy

License - Massage Therapy

Southeastern School of Neuromuscular And Massage T

Bachelor of Arts - Philosophy And Religious Studies

Kent State University

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Susan Carney