20+ Years of professional experience
Susan Carney
Jacksonville,FL
Overview
25
25
Work History
Optometric Technician
Val-U-Vision
Orange Park, FL
05.2009 - 04.2010
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Call Center Agent, Inbound Sales
AT&T Call Center
Jacksonville, FL
11.2007 - 05.2008
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Maintained user account data by initiating account access and establishing in database.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Licensed Neuromuscular Massage Therapy
Absolute Medical Clinic
Jacksonville , FL
05.2004 - 03.2007
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Worked with clients to ascertain medical history, potential issues and areas needing support.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Education
Licensed CNA (inactive) - Certified Nursing Asst
Perfect C.N.A Training Academy
Jacksonville, FL05.2011
License - Massage Therapy
Southeastern School of Neuromuscular And Massage T
Jacksonville, FL09.2001
Bachelor of Arts - Philosophy And Religious Studies
Kent State University
Kent, OH05.1982
Skills
- Patient Engagement
- Medical History Collection
- In-Service Training
- Clerical Support
- Equipment Disinfection
- Post-Surgical Care
- Accurate Recordkeeping
- Administrative Duties
- Medical Histories and Vital Statistics
- Insurance Form Processing
- Patient Care Technician (PCT)
Timeline
Optometric Technician
Val-U-Vision
05.2009 - 04.2010
Call Center Agent, Inbound Sales
AT&T Call Center
11.2007 - 05.2008
Licensed Neuromuscular Massage Therapy
Absolute Medical Clinic
05.2004 - 03.2007
Licensed CNA (inactive) - Certified Nursing Asst
Perfect C.N.A Training Academy
License - Massage Therapy
Southeastern School of Neuromuscular And Massage T
Bachelor of Arts - Philosophy And Religious Studies
Kent State University