Melanie Farnham
Clanton,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Optometric Technician
Eyecare Associates Optometric Group
10.2022 - 07.2023
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Collaborated with optometry staff to reach individual and team goals.
Billing Specialist
Song Eye Center
05.2020 - 08.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Optician
Song Eye Center
03.2016 - 05.2020
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
Education
Bachelor of Science - Human Environmental Science
The University of Alabama
Tuscaloosa, AL12.2023
High School Diploma -
Dallas County High School
Plantersville, AL05.2015
Skills
- Medical History Collection
- Efficiency Improvement
- Patient Engagement
- Critical Thinking
- Clerical Support
- Electronic Health Records Systems
- Patient Education
- Customer Engagement
- Electronic Medical Record (EMR) Systems
- Product Upselling
- Insurance Verification
Timeline
Optometric Technician
Eyecare Associates Optometric Group
10.2022 - 07.2023
Billing Specialist
Song Eye Center
05.2020 - 08.2022
Optician
Song Eye Center
03.2016 - 05.2020
Bachelor of Science - Human Environmental Science
The University of Alabama
High School Diploma -
Dallas County High School
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