Jessica Merting
Three Rivers,MI
Summary
I am eager for the opportunity to serve the veterans of my community!
Overview
18
18
years of professional experience
Work History
Optometric Technician
Johnson Optometric Associates
10.2014 - 07.2023
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Maintained physicians schedule and communicated with patients promptly to resolve any questions or concerns.
- Assisted patients with referrals to specialty clinics.
- Assisted with insurance questions, eligibility, and prior authorizations of medications.
- Worked well with patients, physicians and other staff to carry out a successful office and patient experience each day.
- Identified issues during preliminary exam and addressed concerns with physician.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive. (see below)
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Proficient in refracting, VF, OCT, IOP (icare and goldman), fundus photos, Optos and any other testing required.
EMT-Basic
WakeMed Health
04.2011 - 10.2014
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and other hospital staff to facilitate efficient patient care and transportation.
- Served on the preceptor committee and trained multiple EMT's for this position.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Ensured proper transition of care was performed.
Healthcare Specialist (68W)
US Army
07.2005 - 11.2010
- Work as a NREMT to provide routine and emergency care to soldiers.
- Maintain and ensure health records are up to date.
- Administer medications orally, intramuscular and intravenously.
- Provide medical support during training / combat missions.
- Built and maintained an Aid Station on multiple deployments.
- Established a new CLS program and trained hundreds of soldiers for CLS certification.
Education
High School Diploma -
Ross Betty High School
Cassopolis, MIHawaii Pacific University
Honolulu, HISkills
- Effective communication
- Goal-focused
- Data entry proficiency
- Dedicated work ethic
- Fast and accurate typing
Timeline
Optometric Technician
Johnson Optometric Associates
10.2014 - 07.2023
EMT-Basic
WakeMed Health
04.2011 - 10.2014
Healthcare Specialist (68W)
US Army
07.2005 - 11.2010
High School Diploma -
Ross Betty High School
Hawaii Pacific University
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