Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Merting

Three Rivers,MI

Summary

I am eager for the opportunity to serve the veterans of my community!

Overview

18
18
years of professional experience

Work History

Optometric Technician

Johnson Optometric Associates
10.2014 - 07.2023
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Maintained physicians schedule and communicated with patients promptly to resolve any questions or concerns.
  • Assisted patients with referrals to specialty clinics.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications.
  • Worked well with patients, physicians and other staff to carry out a successful office and patient experience each day.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive. (see below)
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Proficient in refracting, VF, OCT, IOP (icare and goldman), fundus photos, Optos and any other testing required.

EMT-Basic

WakeMed Health
04.2011 - 10.2014
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Developed and maintained rapport with coworkers and other hospital staff to facilitate efficient patient care and transportation.
  • Served on the preceptor committee and trained multiple EMT's for this position.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Ensured proper transition of care was performed.

Healthcare Specialist (68W)

US Army
07.2005 - 11.2010
  • Work as a NREMT to provide routine and emergency care to soldiers.
  • Maintain and ensure health records are up to date.
  • Administer medications orally, intramuscular and intravenously.
  • Provide medical support during training / combat missions.
  • Built and maintained an Aid Station on multiple deployments.
  • Established a new CLS program and trained hundreds of soldiers for CLS certification.

Education

High School Diploma -

Ross Betty High School
Cassopolis, MI

Hawaii Pacific University
Honolulu, HI

Skills

  • Effective communication
  • Goal-focused
  • Data entry proficiency
  • Dedicated work ethic
  • Fast and accurate typing

Timeline

Optometric Technician

Johnson Optometric Associates
10.2014 - 07.2023

EMT-Basic

WakeMed Health
04.2011 - 10.2014

Healthcare Specialist (68W)

US Army
07.2005 - 11.2010

High School Diploma -

Ross Betty High School

Hawaii Pacific University

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Jessica Merting