Jordan Hilliard
Oakland,TN
Summary
Flexible professional with passion for assisting patients in pursuit of improved communication. Advanced interpersonal skills with several years of experience in developing individualized plans to meet patients' needs. Highly organized, detail-oriented and productive professional.
Overview
6
6
years of professional experience
Work History
Optometric Technician
Dr. Steven Shum
Germantown, TN
04.2022 - Current
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Educated patients about the importance of regular eye exams and preventive care measures.
- Checked patient records for accuracy and updated them when necessary.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Communicated with patients to obtain and document medical histories.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Contacted insurance companies to verify coverage information prior to treatment.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Promoted healthy vision by counseling and educating patients.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Documented patient care by charting patient condition and treatment in records.
- Conducted vision screenings using automated refraction technology.
- Answered phone calls from customers inquiring about services offered by the practice.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Maintained a clean work environment by sterilizing instruments after each use.
- Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
Internship Student
Janna Hacker & Associates
Germantown, TN
01.2024 - 05.2024
- Created lesson plans based on individual needs and interests of clients.
- Facilitated group therapy sessions designed to improve socialization skills among participants.
- Developed activities that encouraged active participation from clients while providing therapeutic intervention.
Optometric Technician
Visionworks
Collierville, TN
01.2020 - 04.2022
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Helped fit contact lenses on customers per doctor's instructions.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
- Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
- Answered phone calls from customers inquiring about services offered by the practice.
Sales Associate
Pier 1 Imports Inc
Germantown, TN
05.2019 - 05.2020
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Bachelor of Science - Communication Sciences And Disorders
Brescia University
Owensboro, KY05-2026
Bachelor of Science - Health Sciences
University of Memphis
Memphis, TN05-2024
Skills
- Chart preparation
- Teacher assistance
- Payment collection
- Color vision testing
- Tonometry testing
- EHR updating
- Patience and tolerance
- Collaboration and teamwork
- Excellent communication
- Time management
- Adaptability
- Active listening
- Effective communication
- Multitasking capacity
- Microsoft office
- Data collection
Timeline
Internship Student
Janna Hacker & Associates
01.2024 - 05.2024
Optometric Technician
Dr. Steven Shum
04.2022 - Current
Optometric Technician
Visionworks
01.2020 - 04.2022
Sales Associate
Pier 1 Imports Inc
05.2019 - 05.2020
Bachelor of Science - Communication Sciences And Disorders
Brescia University
Bachelor of Science - Health Sciences
University of Memphis