Isabela L Robles
DeKalb,United States
Summary
Enthusiastic student with a robust foundation in customer service, developed over 8 years of experience, poised to transition into the healthcare industry. Proven ability to communicate effectively and build rapport with diverse populations, ensuring exceptional service and satisfaction. Eager to leverage strong interpersonal skills and a commitment to compassionate care in a dynamic healthcare environment. Driven by a passion for positively impacting patient experiences and outcomes.
Overview
8
8
years of professional experience
Work History
Optometric Technician
Americas Best Contacts and Eyeglasses
DeKalb, IL
11.2025 - Current
- Conducted initial patient screenings, including visual acuity and refractive tests.
- Assisted optometrists with examinations, ensuring efficient workflow during patient visits.
- Maintained and calibrated optical equipment to ensure accuracy in testing procedures.
- Educated patients on proper contact lens care and eyewear selection for optimal vision health.
Dental Assistant
Dekamore Dental
DeKalb, United States
02.2025 - 11.2025
- Educated patients on proper oral hygiene techniques and habits.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Took digital X-rays of teeth using radiographic equipment.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Kept accurate records of dental treatments provided for each patient's visit.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Ensured compliance with infection control policies and procedures.
- Sterilized instruments according to established guidelines and protocols.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Interviewer
NIU Health and Human Sciences Research lab
DeKalb, United States
01.2022 - 11.2024
- Conducted health surveys to Illinois residents via a documented call list.
- Scheduled customer callbacks if additional information was needed, or if the client needed a different callback time.
- We recorded detailed notes of each interview to inform management of the collected data.
- Accurately entered and updated customer data into the company database system.
- Tested new programs given by IDPH.
- Maintained and organized filing system of paper documents and electronic files.
- Maintained strong call control and quickly worked through scripts.
Restaurant Manager
McDonald's
DeKalb, United States
11.2017 - 04.2019
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Adhered to safety guidelines and protocols.
- Promoted products through effective merchandising techniques.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Conducted onboarding sessions to orient new staff members about company policies and procedures.
- Managed break schedule for a team in the absence of the manager.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at the end of each shift.
Education
No Degree - General Studies
Kishwaukee College
DeKalb, IL12-2028
Skills
- Professional Telephone Demeanor Interviewing
- Clients Able to maintain 100% Customer Satisfaction
- Strong written and verbal communication skills
- Proficient in Microsoft Office Applications and data entry
- Able to multitask Work in fast paced environment
- Detail oriented Excellent typing skills
- Proficient at making client appointments
- Appointment scheduling
- Visual field testing
- Diagnostic imaging
- Retinal photography
- Insurance processing
- Patient testing
- Optometric equipment operation
- Paperwork management
- Payment collection
- Pre-testing procedures
- Supply restocking
- Customer education
- Appointment setting
- Patient recordkeeping
- Work order preparation
- Practice management software
- Scribing
- Chart preparation
- Insurance preauthorization
- Medical history documentation
- EHR updating
- Patient assessment
- Instrument sterilization
- Physician assistance
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Excellent communication
- Continuous improvement
- Adaptability
Timeline
Optometric Technician
Americas Best Contacts and Eyeglasses
11.2025 - Current
Dental Assistant
Dekamore Dental
02.2025 - 11.2025
Interviewer
NIU Health and Human Sciences Research lab
01.2022 - 11.2024
Restaurant Manager
McDonald's
11.2017 - 04.2019
No Degree - General Studies
Kishwaukee College