Erin Carroll
Huntsville,Alabama
Summary
Positive and upbeat professional with over 25 years of sales and customer relation experience. Consistently exceeding sales goals, driving growth, and building strong relationships with representatives and customers. Skilled in seamlessly assisting customers to complete purchases, fostering brand loyalty. A dedicated and hardworking employee with expertise in customer service, multitasking, and time management. Committed to delivering positive and memorable experiences to every customer.
Overview
24
24
years of professional experience
Work History
Certified Optician
Eyecare Associates Optometric Group
Huntsville, AL
05.2024 - Current
- Provided comprehensive patient care services, including ophthalmic measurements and lens selection.
- Assisted customers in selecting frames that complemented their facial features and lifestyle.
- Dispensed eyeglasses according to prescription specifications, fitting lenses into frames as needed.
- Verified accuracy of optical lab invoices against orders placed for customers' eyewear.
- Performed inventory control duties such as stocking shelves with merchandise, tracking stock levels, ordering new supplies.
- Stayed up-to-date on the latest advancements in optometry technology and procedures.
- Promoted additional products such as sunglasses or protective eyewear based on individual needs.
- Demonstrated exceptional problem solving skills when dealing with difficult customer inquiries or complaints.
- Resolved conflicts between customers or staff members quickly and efficiently while maintaining professional demeanor.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Subscription Services Manager
Infor
01.2022 - 01.2024
- Developed and implemented customer service policies and procedures.
- Provided guidance to team members on handling complex customer service issues.
- Coordinated with other departments to ensure timely resolution of customer inquiries.
- Established effective working relationships with customers to promote satisfaction and loyalty.
- Identified opportunities for process automation and cost reduction initiatives related to the services department operations.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Coordinated with sales and marketing teams to develop service offers and promotions.
Optical Consultant
R City Eye Care
Huntsville, Alabama
09.2018 - 12.2021
- Carried out high-quality customer service paying attention to what the customer needs and suggesting products that were aligned with their lifestyle
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Demonstrated merchandise operation and explained features
- Maintained revenue by attracting customers with attractive sales displays
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Inventoried merchandise every quarter and investigated discrepancies to keep an accurate count of each product type
- Located out-of-stock items for customers reps or by directly contacting vendors
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Quickly connected with each customer to offer assistance and promote products
- Crossed trained in all areas to help flow of office and maintain customer satisfaction
Optical Manager
Drs. Coulter, McRoy and Associates
Huntsville, Alabama
08.2007 - 09.2018
- Completed required order documentation and maintained meticulous files to support data access
- Reviewed and interpreted prescription specifications to facilitate proper production
- Inspected finished optical orders to verify accuracy of prescriptions and adherence to quality standards
- Measured client carefully to get good fit of final product, including temple length, pupillary distance and optical centers of eyes
- Managed inventory of optical supplies and ordered new products
- Assisted the clients in selecting the most flattering styles and colors with options fitting their particular measurements and the requirements of their prescriptions
- Combined the client's prescription information with their vocational and avocational visual needs to determine the best optical solutions
- Achieved sales targets consistently by recommending products meeting needs of customers
- Managed store recordkeeping by entering client data into database and preparing invoices
Optical Store Manager
Lenscrafters
Huntsville, Alabama
12.2003 - 08.2018
- Managed lab personnel and coordinated workflow to meet production objectives
- Completed required order documentation and maintained meticulous files to support data access
- Conveyed promotional offers and pricing to entice sales
- Checked finish lenses carefully to verify their conformance to the client's prescription specifications
- Managed inventory of optical supplies and ordered new products
- Adhered to all safety and quality guidelines to safeguard staff and promote superior service
- Maintained safety and organization in optical lab area and monitored equipment use
Licensed Optician
Wal-mart Vision Center
Huntsville, Alabama
07.2000 - 12.2003
- Contributed to regular department meetings to help junior employees understand assignments and new directives
- Assisted with improving team process to enhance group performance against objectives
- Sold all types of goods related to eyes, including reading glasses, sunglasses and contact lenses
Skills
- Customer service
- Manage inventory
- Prioritization
- Exceeding sales quota
- Customer relations
- Collaboration
- Relationship Building
- Supply Management
- Continuing education
Timeline
Certified Optician
Eyecare Associates Optometric Group
05.2024 - Current
Subscription Services Manager
Infor
01.2022 - 01.2024
Optical Consultant
R City Eye Care
09.2018 - 12.2021
Optical Manager
Drs. Coulter, McRoy and Associates
08.2007 - 09.2018
Optical Store Manager
Lenscrafters
12.2003 - 08.2018
Licensed Optician
Wal-mart Vision Center
07.2000 - 12.2003
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