Bernadette Rivera Colbert
Virginia Beach ,VA
Summary
Hardworking, organized and dependable, bilingual, certified optician with 18 years of experience and continuing education. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. work equally in team team environment and individual settings requiring self-discipline.
Overview
18
18
years of professional experience
Work History
Certified Optician
Clarkson Eyecare
08.2021 - Current
- Improved customer satisfaction by providing personalized optical consultations and product recommendations.
- Assisted clients in selecting the best eyewear for their needs, contributing to increased sales and repeat business.
- Managed inventory of optical products, ensuring that popular items were always in stock and available for customers.
- Collaborated with optometrists to develop comprehensive eye care plans, enhancing patient outcomes and overall satisfaction.
- Assisting In Optometric tech, Optical Coherence tomography ( OCT), also I&R assisting patients to take care of and take out and put in their contact lens. Worked front desk, assisted patients from beginning to end.
Certified Optician
Gilbert EyeCare
01.2015 - 01.2021
- Collect payment and insurance information, dispense frames, verify prescriptions including use of lensometer and make adjustments according to comfort and fit.
- Improved customer satisfaction by providing personalized optical consultations and product recommendations.
- Assisted clients in selecting the best eyewear for their needs, contributing to increased sales and repeat business.
- Collaborated with optometrists to develop comprehensive eye care plans, enhancing patient outcomes and overall satisfaction.
- Streamlined office workflow by implementing new appointment scheduling systems, leading to reduced wait times for patients.
Lab Manager
Dr May & Hettler
01.2013 - 01.2015
- Managed lab manufacturing operations, provided customer service, and entered insurance information into billing systems.
- Improved patient satisfaction by offering personalized frame fittings and lens recommendations.
- Contributed to increased sales by effectively presenting the benefits of various lens options.
- Performed accurate measurements and adjustments for a comfortable fit, ensuring customer satisfaction.
- Streamlined lab operations by efficiently managing inventory and placing timely orders for optical supplies.
Certified Optician / Office Manager
National Vision Inc
01.2006 - 01.2013
- Hired as floor sales associate and progressed to certified sales optician, laboratory manager, and office manager based on consistent excellence and achievement of goals
- Operated optical store service systems, including SDS and NVE
- Managed day-to-day operation, including staff management, scheduling, and inventory
- Created visually appealing displays and enforced cleanliness/appearance standards for store
- Greeted customers and assisted with finding, demonstrating, and purchasing eyewear
- Interpreted lens and frame specifications from doctors’ prescriptions; operated lens cutting and other laboratory equipment
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
High School Diploma -
ACPS Adult Education
Alexandria, VA09.2028
ABO - Certified Optician
American Board of Optometry
Alexandria, VA01.2008
Skills
- Bilingual in English and Spanish including administrative professional Certified Optician with 18 years experience - including sales and customer service
- Traind to do all optical operation, including optometric tech assistant, Optical Coherence tomography (OCT), I&R training patient with contact lens insertion and extraction and care of contact lenses
- Combine office and customer service expertise to provide an outstanding experience and the highest level of service to optical customers Assist customers with questions and concerns (including insurance); forward inquiries to manager as needed to resolve issues Organize data, files, and records to maintain in accordance with organizational standards and regulatory requirements
- Warmly greets customers and/ or callers; identify needs, answer questions, or refer or escalate to proper party for resolution
- Optical sales, schedule appointments and maintain calender
- covert ophthalmologists' prescription into optometry prescription as needed
- Dispense frames, verify prescription including use of lensometer, and make adjustments for comfort and fit
- Preliminary Testing
Timeline
Certified Optician
Clarkson Eyecare
08.2021 - Current
Certified Optician
Gilbert EyeCare
01.2015 - 01.2021
Lab Manager
Dr May & Hettler
01.2013 - 01.2015
Certified Optician / Office Manager
National Vision Inc
01.2006 - 01.2013
High School Diploma -
ACPS Adult Education
ABO - Certified Optician
American Board of Optometry
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