Susan Cecenas
AO Realty Corp.
Chico,CA
1
Language
8
years of professional experience
Results-oriented professional with expertise in customer service, problem resolution, and property management. Proven ability to enhance tenant satisfaction and streamline operations.
Work History
Assistant Property Manager
10 Months- Coordinated property maintenance requests, ensuring timely response and service completion.
- Conducted regular property inspections to identify maintenance needs and uphold community standards.
- Assisted in tenant communications and conflict resolution to enhance resident satisfaction.
- Collaborated with vendors to schedule repairs, optimizing service delivery and cost efficiency.
- Managed tenant move-in and move-out processes, streamlining operations for a seamless experience.
- Implemented organizational systems for tracking lease agreements and property records accurately.
Receptionist
3 Months- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Greeted and assisted patients, ensuring a welcoming environment at all times.
- Maintained accurate patient records, ensuring confidentiality and compliance with regulations.
Leasing Consultant
6 Months- Assisted prospective tenants in property tours and provided detailed information on leasing options.
- Coordinated lease agreements and ensured compliance with company policies and local regulations.
- Responded to tenant inquiries efficiently, fostering positive relationships and enhancing tenant satisfaction.
- Conducted market research to identify trends and competitive pricing strategies for rental properties.
Customer Service Supervisor
5 Years 2 Months- Led customer service team to enhance support efficiency and satisfaction.
- Developed training programs for new staff, improving the onboarding process.
- Developed training programs for new staff, improving the onboarding process.
- Mentored team members, fostering professional development and skills enhancement.
- Analyzed customer feedback to identify areas for service improvement.
- Implemented quality assurance measures to ensure compliance with company standards.
- Streamlined operational workflows, reducing response times and increasing productivity.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
Education
CNA License - Nursing
Skills
Property oversight
Leasing and sales
Fair housing regulations
Telecommunications management
Property tours and inspections
Administrative support
Customer service
Data entry
Vendor coordination
Problem resolution
Complaint handling
Effective communication
Phone and email etiquette
Networking skills
Tenant communication
Staff management
Relationship building
Languages
Arabic
Native or Bilingual
Timeline
Assistant Property Manager
AO Realty Corp.
10.2025 - 08.2026Read More
Receptionist
Enloe Hospital
05.2025 - 08.2025Read More
Leasing Consultant
FPI Management
09.2024 - 03.2025Read More
Customer Service Supervisor
United Healthcare
04.2018 - 06.2023Read More
C-Tech
CNA License from Nursing
Read More