Susan Cervi
Parker,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Phlebotomist
Skyridge Hospital
Lone Tree, CO
09.2023 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Assisted in training and onboarding new phlebotomists.
- Organized daily work based on collection priority.
Patient Service Representative
Centura Health Physician Group / AdventHealth
09.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
Assistant Donor Care Supervisor
Vitalant
04.2021 - 09.2022
- Prepared products for transferring to processing location.
- Reported issues with donor flow, complaints and room conditions.
- Maintained complete and accurate records of donors, units and employee activities.
- Set up and maintained donor interview and drawing areas, cleaned areas and equipment and restocked supplies.
- Helped with donor interviews and phlebotomy.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Laboratory Processing Technician
UCHealth University Of Colorado Hospital
01.2018 - 04.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Phlebotomist
Childrens Hospital
09.2013 - 01.2018
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Phlebotomist
Centura Health Porter Hospital
02.1994 - 12.2013
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
Newborn Hearing Screener
Pediatrix
02.2008 - 09.2013
- Administered and interpreted electrophysiological testing for infants and children to determine hearing levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Instructor
Phlebotomy Learning Center
01.2003 - 02.2005
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested and evaluated students on materials presented in workshops and classes.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Oversaw curriculum development and implementation in alignment with best practices.
Office Manager /Medical Assistant
Village Pediatrics
04.1994 - 12.1996
- Maintained computer and physical filing systems.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Associate of Science - Medical Assisting
See Business College
Norfolk, VA11.1992
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05.1986
Skills
- Insurance Verifying
- Document Filing
- Appointment Scheduling
- Interpreting Physician Orders
- Reception Management
- HIPAA Compliance
- Customer Service
- Patient Intake
- Phlebotomy
- Patient-Focused Care
Timeline
Phlebotomist
Skyridge Hospital
09.2023 - Current
Patient Service Representative
Centura Health Physician Group / AdventHealth
09.2022 - Current
Assistant Donor Care Supervisor
Vitalant
04.2021 - 09.2022
Laboratory Processing Technician
UCHealth University Of Colorado Hospital
01.2018 - 04.2021
Phlebotomist
Childrens Hospital
09.2013 - 01.2018
Newborn Hearing Screener
Pediatrix
02.2008 - 09.2013
Instructor
Phlebotomy Learning Center
01.2003 - 02.2005
Office Manager /Medical Assistant
Village Pediatrics
04.1994 - 12.1996
Phlebotomist
Centura Health Porter Hospital
02.1994 - 12.2013
Associate of Science - Medical Assisting
See Business College
High School Diploma -
Cherry Creek High School
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